Senior Director, Analyst Relations at @Twilio. Enjoy working out and traveling. Fan of Korean dramas, music & movies. Tweets are my own.
Joined May 2010
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Evan Tamura retweeted
Thank you, @jeffiel. We can't wait to see what you build next. And welcome to our new CEO, Khozema Shipchandler.
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Evan Tamura retweeted
Hot off the press at #EnterpriseConnect: @twilio launches Segment Unify. Real-time identity resolution solution that includes Profiles Sync, and offers access to Reverse ETL. #CEP
buff.ly/3JT9s4j
Evan Tamura retweeted
That's a great snippet from a content-packed session with #SCTC consultant @Robertleeharris. Be sure to watch the whole thing if you are in the middle of #CCaaS #Migration #GenesysCloud
Resilience, agility and innovation are crucial in the experience economy - and they’re only possible with a next-generation #CCaaS solution. Industry experts @McGeeSmith and Robert Lee Harris provide insights for choosing the right solution and migrating with confidence 👇 #CX
Evan Tamura retweeted
People always want to know how other orgs are making investments in new #tech like #ConversationalAI quickly return value. Thanks @Genesys for connecting me with these folks willing to tell their success stories, share lessons learned & best practices others can learn from! #AI
Proud that our #ConversationalAI capabilities @Genesys are highlighted in the @IDC PeerScape for Conversational AI - great customer success stories. Thanks to @HSutherlandAI
Evan Tamura retweeted
Thank you @techjournalist for the opportunity to talk about how #AI is a growing opportunity in the #contactcenter buff.ly/3tn5PfE @Genesys @OmdiaHQ @VentureBeat
Evan Tamura retweeted
Fun discussion with @drnatalie and @thescottnagel of @Genesys about Empathy In Action :)
linkedin.com/posts/adrianswi…
Evan Tamura retweeted
Wrote a new post inspired by the book "Empathy in Action" by Genesys CEO @Tony_Bates71 and my friend @drnatalie. It describes how exponential technologies like AI and cloud can help us be more empathetic. #sponsored #empathy #growth #ai #cloud linkedin.com/pulse/get-over-…
Evan Tamura retweeted
Empathy in Action - My Book Review, Running on BCStrategies jarnoldassociates.com/blog/2… @Genesys @BCstrat #BookReview #cctr #ContactCenter #ccaas #customerexperience #CX #CustomerService #agentexperience #empathyinaction #innovation @Tony_Bates71 @drnatalie
Evan Tamura retweeted
My take on @Genesys CEO @tony_bates71 new book focused on #leadership, #empathy and transforming the #customerexperience #CX
Check out Valoir's view on "Empathy in Action," the new book from @Genesys CEO @Tony_Bates71
linkedin.com/pulse/leadershi…
Evan Tamura retweeted
Kudos to @Genesys for providing free cloud contact center solutions to the #Ukraine: buff.ly/3MklKmD
Evan Tamura retweeted
Love the new book “Empathy in Action” by @Genesys CEO @Tony_Bates71 and @DrNatalie Petouhoff — a roadmap for companies to create a culture of empathy that can become a “force multiplier.” It's out March 8, and you can read more about it here:
thriveglobal.com/stories/ari…
Evan Tamura retweeted
I am honored to be included as an "industry leader" quoted by @editingwhiz in his article on #datamanagement in ZDNet. Big implications for #contactcenter data on #customerexperience. becomes a key tool to help companies manage more than #customerservice. zdnet.com/article/what-data-…
Evan Tamura retweeted
[NEWS]: Genesys was named a Major Player in the 2021 @IDC MarketScape Report for Conversational AI Platforms.
Read more on why #GenesysDX was recognized as a conversational #AI platform with strong low-code for digital channels to improve the customer service experience.
Evan Tamura retweeted
Did you know Genesys @AppFoundry is the highest-ranked Application Marketplace Integration in Gartner® Critical Capabilities for #CCaaS again?
It's true. Get the report to see why Genesys AppFoundry has received the highest ranking in the industry – two years running.
Evan Tamura retweeted
#ConversationalAI for SALES & MARKETING is an emerging use case for organizations. Genesys's acquisition of Exceed accelerates Genesys's ability to participate in this rapidly emerging area. #genesyssummit
Evan Tamura retweeted
Interesting to see how @Genesys is incorporating #AI acquisitions into its #conversational AI platform. This market is moving fast! Also love hearing about the importance of #empathy - expect to see more of this.
#genesyssummit
Genesys focusing on the value that their AI acquisitions are making to their Genesys DX AI conversational AI Platform #genesyssummit
