Michael Feiner (@feiner) profile picture

Web analytics & conversion optimisation professional. Founder of AEP Convert, a consultancy dedicated to affecting change.

London
Joined October 2007
Photo by Michael Feiner (@feiner)Photo by Michael Feiner (@feiner)Photo by Michael Feiner (@feiner)Photo by Michael Feiner (@feiner)
I've dealt w/ many business suppliers but none worse than @BTBusiness. Technician failed to arrive on agreed date, 2 additional failed orders, 10+ hours wasted on dysfunctional call centre. Every promise - broken. Over 2 months to install broadband. Find any possible alternative!
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Just handed in #OurPlasticFeedback to @sainsburys asking them to continue delivering great products but w/o the PLASTIC. Manager accepted our plastic & said they're introducing new paper bags to replace plastic. We need to keep the pressure up and continue the #WarOnPlastic
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Replying to @JamesGurd
Thanks @JamesGurd. I'm out tonight so let's see if I can handle two nights in a row. Will let you know.
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Here we go again #dahub – at Hammersmith, London
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Want to learn from digital #analytics experts with practical advice/tips? Check out DA Hub by @feiner: ow.ly/MlOfb #ecomchat
Michael Feiner retweeted
We are looking forward to our #bunnytalk tonight in London with @Feiner on #onlineoptimisation and #ux - who is coming along?
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Another conference done. Great feedback. Thank you everyone for making it another great even. Exhaustion setting in. #dahub
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Almost closed the lobby bar #dahub with great discussions about the future of analytics industry with @osch & @javiergodoy
Voice of customer - ask about intent, keep quick & fun, Integrate w/ behavioural data - critical.Size matters - need more #dahub @garyangel
Digital data more challenging than old style DM as it is constantly changing. Create taxonomies that have some longevity. #dahub @garyangel
To make sense of customer data you must standardise across all touch points & channels.Big challenge.Start on the digital #dahub @garyangel
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Michael Feiner retweeted
#measures #dahub tag management systems session gives me insights into a new world
Michael Feiner retweeted
Replying to @garyangel
@garyangel explains functionalism as analysis method & importance of teaching it. So simple, yet so powerful. Thx for the reminder. #dahub
Michael Feiner retweeted
Focus on the function of a page... an easy and undervalued tool: functionalism! #DAHub thx @garyangel
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#dahub training day in full swing. Looking forward to welcome reception & dinner later tonight. Great #measure discussions already started.
Brilliant from @JustGiving to email reminder re: tax receipts access before tax year submission deadline. Next year a little earlier?
My week on twitter: 2 new followers, 3 mentions. Via: sumall.com/20ft
Ironic when TMS @ensighten & personalisation @monetate vendors keep emailing even after registering 4 their webinar
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My week on twitter: 1 new listings, 6 new followers, 4 mentions. Via: sumall.com/20ft
My week on twitter: 3 new followers. Via: sumall.com/20ft