Customer service acting like the 60 dollars is coming right out of their own paycheck.
geek retweeted
A FanDuel customer says he entered a golf promotion offering refunds on losing entries.
He lost $60. When he asked for the promised refund, he says support demanded a screenshot of the original promotion.
Apparently, customers have to keep track of FanDuel's own promotions.
geek retweeted
DraftKings went before Louisiana regulators seeking a five-year license renewal.
It didn't get one.
Instead, regulators issued a temporary four-month permit while reviewing concerns raised by investigations into the company's practices.
Remember when Rampage Jackson’s son got banned on Kick after being told the man he beat up flatlined in the ring 😳
geek retweeted
A FanDuel customer says his $20 promotional reward disappeared despite his account showing two days left to use it.
He contacted support multiple times, only to get the runaround.
All over $20.
geek retweeted
Missouri sportsbooks handled $325 million in bets in September.
They spent $13.6 million on promotions and still kept $15.5 million.
DraftKings alone took $129 million in bets.
The audacity to ask for the benefit of the doubt when customer service replies once a week.
geek retweeted
DraftKings CEO Jason Robins says critics won't give his company the benefit of the doubt.
Meanwhile, customers keep filing complaints about restricted accounts, withdrawal problems, and unhelpful support.
Customers aren't asking for the benefit of the doubt. They want answers.
