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Helprace

@helpracing

https://xitter.gq/t.co/yYoHzeJ9Dy is #custserv & #cx software: help desk and #feedback system. 10,000+ businesses love us. We love them too (but they can't beat cupcakes)

helprace.com
Joined July 2014
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Big news! Helprace released #Teams, #Groups and #Organizations today! You can finally restrict the portal to users, assign tickets to teams, and assemble users into groups/organizations in Helprace. Here’s our blog post: helprace.com/blog/glorious-s… #helpdesk #customerservice #support
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TY @billquiseng for RT: What Are Customer Service Scripts and When to Use Them helprace.com/blog/customer-s… #CustServ #customerservice #support
What Are Customer Service Scripts and When to Use Them?

What Are Customer Service Scripts and When to Use Them?

No one likes insincerity, especially when you've got a problem that needs solving. That's why scripting is a dirty word in customer service. It's enough to bring up an image of pushy…

helprace.com
TY for RT @billquiseng Customer Retention Tips That Attract Repeat Customers #CustomerService #custserv #CustomerExperience #CX #customerretention helprace.com/blog/customer-r…
Customer Retention Tips That Attract Repeat Customers

Customer Retention Tips That Attract Repeat Customers

It’s a great feeling when customers come back to purchase more. Not surprisingly, the average business loses a fifth of its customers annually simply by failing to put the foot forward and…

helprace.com
Customer retention is an imperative for any company hoping to become sustainable and profitable. Here's our list of tips, tricks and strategies: helprace.com/blog/customer-r… #customerretention #retention
Image from Helprace (@helpracing)
How do you create a knowledge base for customer engagement? How do you keep customers on your site for longer? Check it out here: helprace.com/blog/how-to-cre…
How to Create a Knowledge Base for Customer Engagement

How to Create a Knowledge Base for Customer Engagement

You may not realize it, but your knowledge base library is one of the most valuable tools for attracting new users and retaining existing customers. When you’re coming up with ideas…

helprace.com
Thanks so much @billquiseng for RT: Why We Love Hearing Inspiring Customer Service Stories From Small Businesses helprace.com/blog/customer-s… #business #smallbusiness #stories
Why We Love Customer Service Stories at Small Businesses

Why We Love Customer Service Stories at Small Businesses

Since customer service is such a routine (and sometimes dreadful) experience in our lives, we love hearing about companies that break all the rules of the game. Stories that…

helprace.com
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Why We Love Customer Service Stories at Small Businesses: helprace.com/blog/customer-s… #customerservice #custserv #smallbusiness #smallbusinesses
Why We Love Customer Service Stories at Small Businesses

Why We Love Customer Service Stories at Small Businesses

Since customer service is such a routine (and sometimes dreadful) experience in our lives, we love hearing about companies that break all the rules of the game. Stories that…

helprace.com
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Wow Your Customers with New User Portal Customization Options po.st/2M5vyz via @helpracing
A great #customer #appreciation #idea. Learn more: helprace.com/blog/customer-a…
Image from Helprace (@helpracing)
Hire for attitude train for skill? Here's our #customerservice #training guide designed to make life easier for #HR departments: helprace.com/blog/customer-s…
The Best 25-Step Customer Service Training Guide

The Best 25-Step Customer Service Training Guide

If you have great customer service agents, you'll get loyal customers that repurchase and recommend you to everyone in their circle. That's where your training program comes in…

helprace.com
TY @BigIdeas4SB for RT: New Customers vs. Return Customers: What's the Difference? (link: ow.ly/Wfen50u0iLR) ow.ly/Wfen50u0iLR #customerservice #smallbusiness
Thanks for RT @krisneter !
Krzysztof Wysocki (@krisneter) profile pictureKrzysztof Wysocki@krisneter4 May 2019
Measuring the Invisible ROI of Customer Loyalty po.st/Vby7wK by @helpracing
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Thanks for RT @GosiaStarzyska !
Gosia Starzyńska (@GosiaStarzyska) profile pictureGosia Starzyńska@GosiaStarzyska4 May 2019
Measuring the Invisible ROI of Customer Loyalty po.st/CrwDqB by @helpracing
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Making Sense of Customer Loyalty: What is the Difference Between New & Return Customers? helprace.com/blog/new-custom… #customerservice #custserv #customerloyalty #brandloyalty

New Customers vs. Return Customers: What's the Difference?

Imagine there are two companies with identical marketing strategies, adding new customers at a rate of 20 percent per year. However, one company retains 90 percent of their customers…

helprace.com
TY @billquiseng for RT: 20 Ways to Better Manage #CustomerService Right Now helprace.com/blog/20-ways-to… #CustomerExperience
20 #ideas on better managing your customer service right now: helprace.com/blog/20-ways-to… #CustomerSuccess #customerservice
Love gmail? But want something better? But still love gmail? You can still have your cake helprace.com/blog/how-to-cop… #gmail
How to Copy the Gmail Experience: Look, Feel & Attachments

How to Copy the Gmail Experience: Look, Feel & Attachments

Imagine you alone take care of customer service in your company, or manage a two-person support team. With only two mailboxes to take care of, you insist on using Gmail. Your…

helprace.com
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Help Desk, Service Desk, Call Center… What’s the Difference? Is there any? #helpdesk helprace.com/blog/help-desk-…

Help Desk, Service Desk, Call Center… What’s the Difference?

I remember when I first heard about the "help desk". It was like hearing about UFOs - No matter what I read on the subject, I still had no clear idea what it was and how it could help me.…

helprace.com
Psst! Did you know? You can offer great customer service with only one or two employees. Here's how: helprace.com/blog/3-secrets-… #customerservice
Thanks you @billquiseng for the RT: 10 Reasons for Customer Segmentation in Customer Service via @helpracing helprace.com/blog/10-reasons… #CustomerService #custserv
10 Reasons for Customer Segmentation in Customer Service

10 Reasons for Customer Segmentation in Customer Service

There is a certain art to getting your message or solution across to someone who needs it. As an art of efficiency, it makes every action count, having your marketing dollar go as far…

helprace.com
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