Appsec. @AbertayHackers grad. Lover of all things cloudy and hacky. Opinions are mine alone, not my employer’s. https://xitter.cf/t.co/CqVrqVSz0W
Perth, Scotland
Joined January 2011
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- Followers350
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Another day running the @HMRCcustomers gauntlet. Sat on hold for 30+ minutes, finally got through to an advisor.
Mid-sentence, a robot interrupts the advisor with "thanks for calling. goodbye" and ends the call.
@HMRCcustomers @HMRCgovuk just got an unexpected 4-figure tax bill. I can't do a live chat because it relates to PAYE so I spent 47 minutes on hold only for a robot to say "thanks for your call. goodbye" and hang up on me.
How is that an acceptable level of service?
Another 48 minutes on hold and I'm finally through to another advisor. Let's see if I can get this resolved before the robot decides to hang up on me for a third time 🙃
@HMRCcustomers my call got dropped AGAIN. Is this some sort of joke? I've wasted nearly 3 hours and got nowhere
Jack Wilson retweeted
It’s pretty simple: Google Meet (original) was previously Meet, which was the rebranded Hangouts Meet. Meet has been merged with Google Duo, which replaced Google Hangouts. Google Duo has been renamed Meet, and Meet has been temporarily named Google Meet (original), for clarity
Is wanting tweets in chronological order such a bad thing to ask? The utter state of this UX and copy 🤦♂️
In the space of 5 days, a delivery I’m expecting from @FedEx has travelled Hong Kong (origin) > Belgium > France > Sweden > Denmark > France > UK > Denmark
That doesn’t seem like the most efficient route 🤔
@TicketmasterUK I received an unexpected refund for a small amount of money for you (not the full value of a recent purchase).
None of the options on your support website are helpful or let me submit a ticket, and you’ve got rid of any phone support. What caused this?
Jack Wilson retweeted
What's the silliest use for 281 trillion IP addresses?
I made a thing that uses the new-ish AWS EC2 support for assigning IPv6 prefixes to EC2 instances. You can only connect to the instance when the IP ends in a TOTP 6 digit authenticator code. How/why:
github.com/aidansteele/ipv6-…
I’ve been really enjoying mountain biking recently, but I thought I’d take the road bike out to mix things up and have a ride around Manchester City centre while it’s quiet on New Year’s Day. I’m remembering why I’ve not been riding my road bike as much recently… 🧵
During the 70 minute ride I had:
- 2 cars close pass me (within an arm’s length).
- A puncture on some broken glass left on the road (25 minutes wasted fixing it).
- A car pull out from a junction right in front of me, only to brake and immediately turn in to the next street.
Jack Wilson retweeted
Just had to respond to a customer log4j diligence request where they asked “How did you become aware of the vulnerability” Took a lot of energy to reword “doom scrolling Twitter late at night” into something professional…
