Hi there, rental vehicle coverage included in Roadstar and Roadside plus can be used to cover a vehicle rented through an established rental agency, including Turo. ^kb
Hi there, thank you for your interest in road safety. Enforcement is not a part of our mandate. If you see violations, please report them to local police so they can enforce them. ^ag
Hi, please check with your Autoplan broker regarding your coverage and if you have the unlisted driver protection on your policy. It is free until an unlisted driver causes a crash in your vehicle after which you will be required to pay to continue to use the coverage. ^ag
With this approach, we ensure that new drivers spend more time developing good driving habits. (3/3)
Drivers may perform well during a short, observed test but still engage in risky behaviour in real-world conditions. The first road test is the most important as it indicates whether the driver is safe to move from driving while supervised drive without supervision. (2/3)
Hi, evidence shows that experience - safe driving habits demonstrated over time - is an equally reliable predictor of long-term safety to performance on a single road test. We will continue to monitor new drivers closely. (1/3) ^kb
Hi there, NRG Research Group is a third party research group that conducts phone surveys on our behalf. If you wish to be added to our Do Not Call list, please call 1-800-663-3051. ^kb
Hi, yes, you should have the unlisted driver protection on your policy (please check with your broker). It is free until an unlisted driver causes a crash in your vehicle after which you will be required to pay to continue to use the coverage. ^ap
Hi there, B.C.'s government has approved changes to the graduated licensing program (GLP), taking effect October 19, 2026. To find out more about the upcoming changes and how this affects your licence, please visit icbc.com/glp-changes. ^kb
Hi Christie I am sorry to hear this. You would need to cancel your test 48 hours’ prior, otherwise there is a $25 cancellation fee. You are also able to cancel via the link in your test confirmation email. ^ap
The system takes a control photo of the customer and then continues to take photos throughout the exam. The tool also tracks eye movement and mouse movements. If the person receives multiple test rule infractions, the online test will disqualify them. 4/4 ^ap
You will also need a functioning camera to be able to take the test and the proctoring system will be able to detect if the camera detects other people around you or if your testing image does not comply with online test requirements. 3/4
The testing platform will provide us a validation report, including your photo, personal details, and test information, which will be used to confirm your identity during the in-office appointment by comparing the test registration information with your image and Primary ID 2/4
Hi Lucas, we had security top of mind when developing the online knowledge test, similar to our in-office testing & have measures in place to detect cheating. To be able to register for the online knowledge test, you'll be asked to provide your primary ID info 1/4
Hi there, the Knowledge Test app is available on the App Store again: apps.apple.com/ca/app/icbc-p…. ^kb
Hi there, enforcement is not part of our directive. If you see drivers breaking the rules on the road please report them to your local police and they will be able to take action. ^ap
Hi Melissa, I'm sorry to hear that you're having to face long wait times on the phone. Please email us at [email protected] with the details and we can look into this for you. ^ag
Hi, the proposed changes to the GLP program are expected to be in effect later this year and we will be providing more information as it becomes available. ^kb