Jack Ryan (@jmfryan) profile picture

Dad. Principal Engineer at @intercom. Breaker of things.

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Joined April 2008
Jack Ryan retweeted
15 minutes to see the future of Customer Service? That's a fair swap. We're going live with some BIG news about our latest AI breakthrough on April 10th over on LinkedIn. You could watch it later–but you’ll miss out on the live AMA with our leadership team in the comments 👀 Watching is easy, no registration required. Simply click "Attend" here inter.com/bfy-apr and you’ll be notified when we’re live 🔴
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🚨ʟᴀᴜɴᴄʜ ᴅᴀʏ🚨 Today Fin, our GPT-4 powered conversational support bot becomes a full product and our first few hundred customers are onboarding. We’ve ran a great beta and the results have been frankly staggering
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Jack Ryan retweeted
Cancel your AI Bot launch meeting, Fin's got it covered! Just point our new AI bot at your help content and you're good to go ⚡️ Customer Service has never been so seamless. Not to be dramatic, but FIN CHANGES EVERYTHING! Want to know why?... 👉intercom.com/fin
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Jack Ryan retweeted
Please meet Fin. A world- first, and perhaps our most important release to-date. Powered by @ OpenAI’s new GPT-4 and Intercom’s proprietary ML tech, it’s the “ChatGPT for customer service” bot we all knew was coming.
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Jack Ryan retweeted
Stop complaining and try to fix it.
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Let's talk about influence. As an engineer, how do you get it, earn it, wield it, or lose it? (The answer is NOT "become a manager.". In a well-functioning org, managers have mostly separate sphere of influence. If this is not true of yours, change it or leave.) Thread. – at San Francisco, CA
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Ex-fucking-scuse me?
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Jack Ryan retweeted
Intercom.... but make it mobile 📱 Introducing Mobile Carousels: ⭐ Highlight things they’ll ❤️ ⭐ Share announcements & promos ⭐ Provide proactive support Learn more 👉 inter.com/2zFf3Lo
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Within a week of memorials being vandalised, legislation is about to be passed for 10 year prison sentences. 3 years on from Grenfell, no legislation has been passed, no one convicted for 72 deaths and 56,000 people still live in fire traps.
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Jack Ryan retweeted
I think we have a winner.
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The only crime Dominic Cummings has committed is the crime of doing a crime. And if that’s a crime then lock me up.
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I, for one, would like to thank the Queen for making her royal address and providing the nation with something it sorely needs right now... The perfect Photoshop bait...
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Jack Ryan retweeted
We promise once all this is over, however long it takes, we'll be back. We will walk, jog, run & volunteer together again 🤗 Thanks in no small part to the ongoing financial support of our partners, we will return ❤️ 🔄 Please retweet to show your appreciation 🌳 #loveparkrun
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Jack Ryan retweeted
💡Government of Andorra is using @intercom to collect critical health information, educate their citizens, and direct them to available resources. If your org is also participating in the fight against COVID-19 we can help you to provide quality, personal support at scale. DM me
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“Get us back to work” Our Co-Founder Dr Samantha Batt-Rawden @sbattrawden makes the case on @GMB for frontline testing of NHS staff and their household members to allow doctors to return to the front line. With @ranvir01 @adilray and @DrHilaryJones #COVID19 #COVID19uk #NHS
'I really want to be back on the frontline and I can't do so without a test' Dr Samantha Batt-Rawden is currently self-isolating for 14 days because her young son is unwell #covid19UK
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Jack Ryan retweeted
I doubt there was a single Leaver who voted out so the UK would stop cooperating with Europe on pandemics. Downing Street is off its tits.
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Gutter journalism. #FakeLaw. 1. This man was not “handed £400k”. This is a lie. That was the overall cost of legal aid in his criminal and immigration proceedings. This is like saying someone who receives a NHS heart transplant is “given” the cost of the operation.
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"The Windrush generation came to this country after the Second World War and gave so much but took so little." Cries of "shame" ring around the House of Commons as Priti Patel leaves the chamber when @DavidLammy asks an urgent question about the #Jamaica50.
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"if your competitors can deploy 5, 6, or 7 days a week, and you can only do 4, you're going to lose." ~ @rich_archbold on @o11ycast open.spotify.com/episode/4oV… (read everything @intercom_eng has ever written about deploys, they are next gen good at this)
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