We just launched Shipsy Brain, and I want to tell you why it exists. Most logistics systems were built to record what happened. But the actual decisions still happen outside the system, in spreadsheets, emails, phone calls, and people’s heads. That’s what we’re changing with Shipsy Brain, our fine-tuned model purpose-built for logistics. It builds on insights from more than 5 billion shipments, 50 billion operational events, and 1 billion decisions processed through the Shipsy platform. It powers agents that can: 1)Resolve suspicious orders by contacting customers and guiding drivers 2)Validate proof-of-delivery documents and freight invoices 3)Detect operational risks and potential surcharge fraud 4)Take routine follow-up actions while escalating high-impact decisions to humans In one quick-commerce use case, an issue that previously left drivers waiting for 45 minutes could be resolved in about 4 minutes. This helped recover nearly 30% of revenue that might otherwise have been lost. The goal isn’t to remove humans from logistics. It’s to let machines handle the repetitive investigation, cross-checking, and coordination that humans cannot perform at scale. The final financial and customer-impacting decisions remain with people. For us, this is the shift from a system of record to a system of action, and an important step towards truly AI-native logistics operations. I talked about this in more depth with The Economic Times. Link to the full story here: economictimes.indiatimes.com… #Logistics #EnterpriseAI #SupplyChain #ShipsyBrain