Dublin
Joined May 2007
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- Following3.1K
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Markham Nolan ☘️ retweeted
Scott Colom appears set to win Forrest County, named after Nathan Bedford Forrest, who founded the Ku Klux Klan
Markham Nolan ☘️ retweeted
There is a moment at the very very end of Abdul El-Sayed's podcast with @ezraklein where he talks about the idea of "speaking truth to pain." Not a day has gone by for the last month where I haven't thought about that line and, increasingly, I see it as a skeleton key to a politics that many people are desperate for
Markham Nolan ☘️ retweeted
Today is the highest ever natl average for gas and diesel prices EVER on Election Day. $4.12/gal for gas, $6.28/gal for diesel.
Show your thanks to the Republican Party today at the polls.
Markham Nolan ☘️ retweeted
Chief information security officer @ anthropic btw
Markham Nolan ☘️ retweeted
Having a train that takes you directly to the airport is genuinely one of the top 10 things a city can offer. No expensive taxis, no sitting in traffic, no begging someone to drop you off. Just get on the train and arrive at the airport. Every major city should have this.
Markham Nolan ☘️ retweeted
If confirmed, this is telling: Russian data centres get hit, and online activity around AfD suddenly plummets. 📉
So much talk about German patriotism… then the connection from Russia goes down. 🤔🇷🇺
Markham Nolan ☘️ retweeted
According to Cloudflare Data Explorer the amount of russian bot traffic has dropped to 49% after Ukraine struck a yandex data center. Could this disrupt the midterm elections in the US?
Markham Nolan ☘️ retweeted
Today we're announcing Fin 4. A major step toward a fully agentic customer experience.
Watch Paul Adams, our Chief Product Officer, introduce Fin 4 live at Pioneer in San Francisco.
Learn more about Fin 4 at fin.ai/fin4
Markham Nolan ☘️ retweeted
The post-AI mindset when it comes to evolving your company.
Watch @destraynor's session, "We shape our tools and thereafter our tools shape us" in full at pioneer.fin.ai
Markham Nolan ☘️ retweeted
We launched a lot today:
* @fin_ai now does Customer Success
* It has skills letting it dynamically work out how to solve unseen problems
* Operator has massive new features
* Intercom Helpdesk has a new Copilot & Human In the Loop features
* 3 new CX models released
* + more – at San Francisco, CA
Markham Nolan ☘️ retweeted
Just one day to go until Pioneer — streaming live on October 7 at 10 AM PT.
Hear how the world's leading CX leaders at @AnthropicAI, @Clay, @Salesforce, @AppFolio, @Nuuly, @GammaApp, and @teachable are transforming their customer experiences with AI. And we'll unveil the next major product announcement from Fin, the highest performing customer agent on the market.
Join us online. Register at pioneer.fin.ai
Markham Nolan ☘️ retweeted
One of my favourite learnings here was how much Claude is an overkill for polling things. We were spending thousands of $ per week on Claude tokens where it was just looking up a value and then going back to sleep in a loop.
The solution was to just move the polling in a script as well as teaching Claude to write those scripts on the fly if needed. Loads of money saved!
Context management is one of the biggest levers of improving Claude sessions quality and keeping costs in check. One of the core things we focus on @fin_ai engineering. I wrote about it on the Fin blog!
finideas.substack.com/p/cont…
Markham Nolan ☘️ retweeted
Pioneer, the summit for CX leaders operating at the frontier, is happening on Oct 7.
Hosted by @fin_ai, register to see Fin product announcements, and hear from leaders at @AnthropicAI, @Clay, @AppFolio, + more.
Visit Pioneer.fin.ai to join in-person or stream online.
Markham Nolan ☘️ retweeted
Everything Everywhere All Once is a movie, not a product strategy.
Weak PMs only cut features as there was
a) no one to build them, or
b) nowhere to put them
The job today is picking "what are the most important skills we need to be world class at" and staying focussed on that – at Dublin City, Ireland
Markham Nolan ☘️ retweeted
You won't win unless you're willing to fundamentally disrupt the way you do things.
At the CX Leaders Lounge, Brian Donohue, VP of Product shared the big bets we made with Fin – and why you need to disrupt the way you work, the way your org is set up, and how you operate to really succeed in an AI-first world.
Watch the full video of the CX Leaders Lounge from Dreamforce, linked in the replies.
Markham Nolan ☘️ retweeted
@Dreamforce is over. Thanks to everyone who packed out our booth over the three days and attended our leader sessions. We delivered more demos than ever before.
Huge shout out to everybody in the Fin team, that made Fin at Dreamforce happen.
Next stop, Pioneer – the summit where CX leaders redefine what's possible.
Register at pioneer.fin.ai