Mark O (@mopland) header
Mark O (@mopland) profile picture

Designer, Investor, Advisor. VP of design @Onfido. Formerly: @facebook, @xero, @wellsfargo he/him

London, UK
Joined May 2009
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Designers spent years fighting for a seat at the table, now all I hear is how there’s no time to design with all these damn meetings.
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I don’t know who needs to hear this, but if you’re reading the output from an LLM in a job interview, WE TOTALLY KNOW.
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Replying to @limebike
@limebike I had to end a ride because of a broken bike. Now there is no way to request a refund because I am too far from the bike? Is a stop payment my only option?
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If you haven't yet tried Perplexity's Comet browser, it's worth a spin -- I've enjoyed having an AI agent built directly into the browser and able to autonomously run tasks for me -- give it a spin using my invite link: pplx.ai/mopland
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Replying to @Ryanair
@Ryanair My elderly father paid for a bag while checking in because it was unclear in your UX that he’d ALREADY purchased two bags. These dark patterns are designed to encourage mistakes and target vulnerable or busy people. There is no easy path to get this fixed
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Wow, @Ryanair support really is about the worst there is. They make the telecoms look good.
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Replying to @ContactHaringey
@ContactHaringey please let @lussmanns Highgate know this is not an acceptable to leave their bins. They blocked me from leaving my home and are encroaching on a disabled parking space on the other side.
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After being acquired, we are now a Microsoft Office company. What the actual fuck is going on at Microsoft? Literally, nothing works as I expect it to.
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There are calendars in teams, plans, sharepoint, and outlook and none of them connect in a sensible way to one another.
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Fuck. I do the NYT crossword and play Wordle every morning. But not today. @NYTGuildTech is on strike and I support them. I hope that @nytimes works with them to reach fair terms so I can get back to it soon.
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I love f1 on a rainy day. As long as everyone stays safe, wet tracks challenge the drivers in a very different way.
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Domino’s firing shots.
introducing our ‘Arsenal title hopes pizza’
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Replying to @DJSnM
@DJSnM not sure you’ll see this (being a celeb and all 😉) but pulled this out the archives yesterday. It slams!!
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Some of the practice questions for the Life in the UK test are a bit 🤪 On a related note… wish me luck for tomorrow 🇬🇧
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You’d think with all the billions invested in high-tech performance gear for professional athletes that they can’t invent socks with a little stretch to them.
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I’m old enough to remember when we were all new to zoom meeting and sea shanties were a thing.
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It's amazing that Balsamiq has not changed much over 15 years. It's the Craigslist of prototyping tools
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Measurement is one of the toughest problems we solve in product. As the systems we build become more complicated, finding a reliable source of truth becomes increasingly difficult. Layers upon layers of technical debt need to be stripped away to find the signal in the noise.
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Today, as my daughter studies for exams, I scramble to relearn chemistry, physics, math, Spanish, and history so I can lend a hand when needed.
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