Views expressed here belong to internet strangers. Currently: https://xitter.gq/t.co/UPxzpTaghj Previously: @ecobee, @cmn, @chicagotribune.
Toronto, ON
Joined May 2007
- Tweets26.6K
- Following64
- Followers6.1K
- Likes828
Muhammad Saleem retweeted
Is there a way to speak to anyone at @onepeloton ? It’s been 3 days trying without success
Muhammad Saleem retweeted
@keylargofoley is there some secret recipe to get a response from anyone at @onepeloton. I have tried all channels but seems nothing is working
Muhammad Saleem retweeted
Customers service folks not meeting follow-up commitments (it’s been 7 days since they committed on calling back). Email address of representative I’ve been corresponding with no longer works. No tracking number or update on my order. Unacceptable customer service
Muhammad Saleem retweeted
@onepeloton I’ve asked a few times but never received an answer...what are you doing for all that purchased under family and friends? #CustomerService #peloton #DoTheRightThing #spin
Muhammad Saleem retweeted
@onepeloton Terrible customer service! I have a bike that has been used less than 20 times & after 2 months of trying to get it repaired they still can't figure out what is wrong. Stop blaming COVID and answer calls, don't ignore existing customers for new sales. BUYER BEWARE
Muhammad Saleem retweeted
@onepeloton doesn’t really have any solid customer service capabilities. I have had an open support ticket for well over 60 days. I send emails and receive no replies at all. Frustrating.
Muhammad Saleem retweeted
@onepeloton Been recycled on chat for the last 3 hours. Have been on hold for 45 minutes. Have two emails bounce back. How do I actually contact someone?
Muhammad Saleem retweeted
@onepeloton looking forward to switching out bikes- two times now been on hold for over 2 hours before being abruptly disconnected. What can we do?
Muhammad Saleem retweeted
Hey @onepeloton what up with not honouring you’re new promotion price for the people who invested in you bikes in the middle of a pandemic? Also, training your contact centre staff not to connect your customers to management to discuss? Seems short sighted, and not customer first
Muhammad Saleem retweeted
Hi @onepeloton! Been trying to reach you for 2 hours. Tired of listening to the same 3 songs. Can someone call me back? #peloton #SundayFunday – at Coconut Creek, FL
Muhammad Saleem retweeted
@onepeloton I just purchased a new bike. Waited 2 month. It finally arrives and I passed my 30 days, I like to upgrade to the bike+. I haven’t heard anyone getting back to me. I think it’s unfair @onepeloton knew bike+ was in production and never made me aware. – at Queens, NY
Muhammad Saleem retweeted
@onepeloton your technician came over a week ago to fix our bike on a paid service call - broke a shelf on our wall and left without fixing the bike - have not been able to get a response to any DM or email I have sent. Can you please escalate to someone who will respond.
Muhammad Saleem retweeted
This is such a bad look for them. Obviously they did the math but man yesterday I was such a #Peloton fanboy, a lot has changed in one day
Muhammad Saleem retweeted
I'm glad to see I'm not alone in my frustration with @onepeloton . Waited 2 months for my bike to be delivered in late-June and then this. @keylargofoley who is running your customer LTV model? I can tell you that saving $300 now will cost much more of my business down the road.
Muhammad Saleem retweeted
Wish i could! But my delivery was canceled today, 3 hours before it was supposed to be delivered. I’ve been waiting since July. No idea when I’m getting it now. #pelotonmakesmesad
Muhammad Saleem retweeted
What does “assist as soon as possible” mean? Are you calling me back 🤣? I have been calling for the past five days. Yesterday I was on hold for TWO hours. I would say that is a bit more than an “increase in wait times”. So what is the solution? That is all I am asking.
Muhammad Saleem retweeted
@onepeloton my bike broke after one week and you won’t fix it??? worst customer service ever!!!!!