Omid Razavi (@orazavi) header
Omid Razavi (@orazavi) profile picture

Omid Razavi

@orazavi

Passionate about AI in customer service and support, inspiring growth and success through fresh insights and innovative approaches

 Menlo Park, CA
linkedin.com/in/orazavi
Joined March 2009
  • Tweets1.4K
  • Following335
  • Followers1.4K
586Media
Photo by Omid Razavi (@orazavi)Photo by Omid Razavi (@orazavi)Photo by Omid Razavi (@orazavi)Photo by Omid Razavi (@orazavi)Photo by Omid Razavi (@orazavi)Photo by Omid Razavi (@orazavi)Photo by Omid Razavi (@orazavi)Photo by Omid Razavi (@orazavi)Photo by Omid Razavi (@orazavi)Photo by Omid Razavi (@orazavi)
Our SUCCESS formula to Onboard, Retain, and Grow customers at @SupportLogic. A best practice for #SaaS customer success. #Customer_ORG
Image from Omid Razavi (@orazavi)
1
7
Wishing Tokyustay Yotsuya a happy Tanabata festival ! Having a great time here! #TokyuStayYotsuya ❤️🙏
2
69
Two Decades with LinkedIn: A Professional Odyssey🌐 lnkd.in/gn7ECStS @LinkedIn
#linkedinjourney | Omid Razavi

#linkedinjourney | Omid Razavi

Two Decades on LinkedIn: A Professional Odyssey🌐 An email notification chirped from my inbox as I sat down with my morning coffee. The subject read, "Omid, congratulations on 20 years with LinkedI...

linkedin.com
1
63
Enterprise Adoption of Generative AI: Trends, Challenges, and Predictions linkedin.com/pulse/enterpris… via @LinkedIn
Enterprise Adoption of Generative AI: Trends, Challenges, and Predictions

Enterprise Adoption of Generative AI: Trends, Challenges, and Predictions

The rise of Large Language Models (LLMs) and generative AI has sparked a significant transformation in the corporate world. Organizations are rapidly exploring their adoption as part of their...

linkedin.com
1
42
Machine Learning in Customer Support Is A Two-Way Learning Street linkedin.com/pulse/machine-l… @orazavi via @LinkedIn
Machine Learning in Customer Support Is A Two-Way Learning Street

Machine Learning in Customer Support Is A Two-Way Learning Street

In customer support, the influence and application of Artificial Intelligence (AI) and Machine Learning (ML) are becoming ubiquitous. These powerful technologies are revolutionizing customer experi...

linkedin.com
41
AI and the Art of Omotenashi: Reshaping Customer Service As we embrace the #AI era, this merging of tech and tradition will continue to shape how businesses should cater to their customers. linkedin.com/pulse/ai-art-om… via @LinkedIn
AI and the Art of Omotenashi: Reshaping Customer Service

AI and the Art of Omotenashi: Reshaping Customer Service

Omotenashi, rooted in Japanese culture, is a graceful blend of hospitality, customer service, and proactive care. Derived from "omote" (public face) and "nashi" (selfless), it represents the selfless...

linkedin.com
41
AI is going to help with Customer Experience and Cost Containment says @j_b_wood at @TSIACommunity Interact 2023 in #Orlando – at Florida, USA
Image from Omid Razavi (@orazavi)
2
3
162
I've registered for the @GainsightHQ Pulse 2023 Conference, May 17-18, 2023, bringing together Customer Success, Community Management, and Product Management. Use my promo code to receive a 15% discount - See you there! events.bizzabo.com/pulse23?p…
2
29
From #Clippy to #Copilot, @Microsoft has gone from 'Hey, it looks like you're writing a letter!' to 'AI-powered future of Office documents to create documents, emails, presentations, and more! youtu.be/S7xTBa93TX8
70
Omid Razavi retweeted
Rich Bohn (@RichBohn) profile picture
Rich Bohn
@RichBohn28 Feb 2023
How Generative AI Is Transforming Customer Service and Support | LinkedIn #CRM @orazavi Great advice! bit.ly/3ELfMsS
1
1
43
Revolutionize your #CustomerService and #CustomerSupport with the power of #GenerativeAI Algorithms like #chatGPT from @OpenAI are shaking up the industry by redefining business processes, reshaping human relationships, and boosting productivity. linkedin.com/pulse/how-gener…
How Generative AI Is Transforming Customer Service and Support

How Generative AI Is Transforming Customer Service and Support

Generative AI, powered by advanced algorithms such as ChatGPT developed by OpenAI, represents a groundbreaking technology that alters business processes, redefines human relationships, and makes...

linkedin.com
45
10 Ways Customer Success and Support Can Learn From One Another by @orazavi in linkedin.com/pulse/10-ways-c…
10 Ways Customer Success and Support Can Learn From One Another

10 Ways Customer Success and Support Can Learn From One Another

Customer Success (CS) and Customer Service and Support (CSS) are two different customer-facing functions that aim to ensure customers are satisfied with their products and services, and they differ...

linkedin.com
20
The Re-engineering of Sales Generation keynote by @j_b_wood, CEO, TSIA at the @TSIACommunity Envision conference- do you have propensity models for expansion and growth? Introducing the APLAER model! – at Paradise, NV
Image from Omid Razavi (@orazavi)
2
4
Marina Keating, VP of Global Customer Support and Education Services at @Xactly is on the @SupportLogic Customer Advisory Board. We look forward to co-creating the future of customer support and success with Marina on our CAB. #customerSupport #supportExperience #customerAdvocacy
Our partnership with SupportLogic gives our Global Support a valuable tool to predict escalations and understand customer sentiment. We gain intelligent insights that are key to delivering outstanding customer experiences.

ALT Our partnership with SupportLogic gives our Global Support a valuable tool to predict escalations and understand customer sentiment. We gain intelligent insights that are key to delivering outstanding customer experiences.

Shout out to @UnitedAirlines's Lost+Found for finding and shipping my laptop left on board the connecting UA323 flight from RDU to EWR. And many thanks go towards @FedEx, who delivered within 24 hours of arrival! ✈️🚚🙌
Image from Omid Razavi (@orazavi)
1
Ben Saitz, Chief Customer Officer at @Netskope, has been an invaluable member of the @SupportLogicInc Customer Advisory Board at @tableau by @salesforce and now at Neskope. #cco #customerSupport #supportExperience #customerAdvocacy
Image from Omid Razavi (@orazavi)
3
Yamini Rangan CEO of @HubSpot on leadership from the period of abundance to prudence, CS proactivity and customer understanding @yaminirangan with @nrmehta at @GainsightHQ #pulse2022
Image from Omid Razavi (@orazavi)
2
7
Thimaya Subaiya CCXO and Anisha Sivakumar VP, Customer Success on leading partner and customer success together @Cisco with @nrmehta at @GainsightHQ #pulse2022 – at San Francisco, CA
Image from Omid Razavi (@orazavi)
1
Support and customer Success together under Jim Roth, EVP @Salesforce on panel with @ThimayaS @jimroth @nrmehta Anisha Sivakumar @cisco and Kellie Capote at @GainsightHQ #pulse2022 – at San Francisco, CA
Image from Omid Razavi (@orazavi)
2
One cohesive GTM leadership model with Roger Scott, CCO, and Erica Schultz, President of @confluentinc pre- and post sales together with NRR NorthStar metric with Jeff Depa and @nrmehta at @GainsightHQ #pulse2022 – at San Francisco, CA
Image from Omid Razavi (@orazavi)
Eduarda Camacho, CCO and Srini Packirisamy of BMC with Karl Rumelhart and Geoffrey Moore on Product and CS better together at @GainsightHQ #pulse2022 – at San Francisco, CA
Image from Omid Razavi (@orazavi)
Load more