Hon. Sunday Moses Oladapo(osmoses)

@ConsumersNCC @NgComCommission @bosuntijani needs to beam a focus on the customer service of the telcos. They will always not have access to support and with a scrappy network is down and they can’t access your number. I have been trying to get a refund from @MTNNG on their Flyx now for more than a month and their customer service keep saying they don’t have an ERT. Today the experience is even terrible. When I purchased the Flyx for my home, the vendor refused to write any phone number on the box out of anger that I refused to pay 50k for the 30k modem. I needed to renew and I called customer service, unfortunately I could only reach a voice support via 300 and not 325 which never get picked up. Now the first guy transferred the call to the Flyx or fiberx support channel and the lady requested for my modem phone number which I told her I need to find it out too as it wasn’t labelled and I could give him other details like sim serial etc, she said I will have to come to their office on Monday to sort it out. I was disappointed and had to keep trying. Logging into the modem, I saw check your number and I was able to get that. Imagine what it could’ve taken the customer support to guide and all she want is to take modem to office just to retrieve a phone number to subscribe into their service. Then I subscribed and got an error to reach customer service after it initially was successful. I called and the lady they picked said I should check back after 24 hours, I threw anger at her and requested she transfer to another person. I was so angry she did not even ask for the error, my phone number or nothing, just for me to check back after 24hours. She then transfer my call and the next person said recharge was successful and modem just need a restart. See confusion.