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Joined January 2009
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Can you trust a near Billionaire to run the country in a time of austerity? @stowers
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One day customer intensive - ACXP Denver #cx bpgroup.org/acxp-denver.html
You have got to connect the dots to really deliver customer experience successfully #cx
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The action plan reveals the changes and impact against the triple crown (cost, revenue and service) #cppusa
Improvements to the process of 90% against cost and service-not bad at all! #cppusa
Creation of the actionable plan and assessment of the value #cppusa