
Working hard to live 5 years in the future. #strategy | #innovation | #ai | #insurtech | #annuities | #runnign
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Will annuities become a mandated default option in 401(k) plans under the Trump Administration before 2027?
YES or NO? @Polymarket
Paul D. Tyler retweeted
IKEA deployed an AI chatbot named Billy to handle level-one customer service inquiries. It reportedly resolved around 57% of those engagements without human escalation.
Most companies would have celebrated the labor savings and stopped there. Cost takeout right?
But the more interesting move was to study the 43% of cases Billy could not resolve. Those unresolved inquiries pointed to customer demand for interior design help.
IKEA responded by spinning up a design consultancy, reskilling customer service employees powered by AI, and creating a new revenue stream that generated roughly €1 billion in new revenue in its 1st year.
Automation + Augmentation = Exponential Growth 💪🦾📈
Story here: medium.com/@briansolis/the-r…




