RMB 7.11 billion. That's the claims savings for Ping An P&C from AI-powered fraud detection in 1H2026—AI translating into measurable value, not just capability.

AI is moving beyond providing answers to performing tasks. Ping An's Express Service resolves 92% of requests end-to-end—more than 50% faster than traditional models—and AI handles 81% of the Group's customer-service volume.

Cost per token down 76%. Roughly 2× the computing power now supports 10× token usage growth. At Ping An, deploying AI at scale means keeping costs under control—not just adding computing power.

300 billion tokens a day. 100 million+ Express Service interactions. But scale isn't the point—value is. At the 2026 Apsara Conference, our CTO Ray Wang shared how Ping An turns AI into measurable business results.

In slightly over a year since its launch in July 2025, Ping An’s "Traffic Lights" program have improved over 4,900 high-risk road sections across China and donated and installed more than 50,000 sets of road safety equipment.

How can insurance help prevent road accidents? Ping An’s "Traffic Lights" road safety program uses big data and AI to identify high-risk road sections to carry out safety upgrade and improvement, shifting the focus from compensation to prevention.

The impact is measurable: AI Family Doctor serves 90M monthly active users, while Ping An P&C has achieved 100% AI coverage across its core business scenarios—enhancing access to healthcare and improving operational efficiency.

At the 2026 World Artificial Intelligence Conference #WAIC, Ping An showcased how it is using #AI across healthcare, insurance, finance and payments to improve services, operations and customer experience.

Ping An Good Doctor CEO He Mingke shared how Ping An’s “integrated finance + health and senior care” strategy supports earlier intervention and proactive health management—helping people stay healthier for longer at @wef Summer Davos 2026.