We do care, and we appreciate the feedback. We understand the concerns surrounding the current situation at Dublin Airport, and we'll make sure your comments are shared with the relevant team. 💜

Hi Rick. Sorry to hear you're having trouble. Could you send us a DM with your membership number and a screenshot of any error message you're seeing? We'll be happy to take a look.

We understand how important lounge access is, especially for frequent travellers through Dublin Airport. At present, we don't have any updates regarding access to a lounge in Terminal 1 or any future arrangements, and we appreciate your patience and feedback on this

Now that's how you start a journey right 😍☕

Finish the sentence: my perfect pre-flight lounge moment involves ______.

Lounge access policies can vary, and delays can sometimes make timing restrictions a challenge. We always recommend checking the specific lounge's access rules before you travel, as they can differ from one location to another.

Hi 😊 Sounds like you've mastered the art of airport relaxation! We're glad to hear it, and we hope you enjoyed your lounge visit at MXP.

Hi there, we're sorry to hear that. Lounge availability can get tight at busy times, but we appreciate the feedback. Please send us a DM with a few details about your Prague experience and we'll be happy to take a closer look 🙂

Would your travel companion describe you as “ready to relax” or “still checking the gate every five minutes”? ✈️

Glad we could make the wait a little more comfortable! 🫶✈️ Happy travels and enjoy the lounge! 🌎

Hi there! Sorry to hear about the issues you're having with your login. Please send us a DM with your membership info and one of our agents will be in touch with you.

Who’s your lounge companion: a good book, a favourite podcast or your favourite person?

Hi Tony, we're sorry to hear about your experience. Lounge access is subject to availability and capacity restrictions set by the lounge operator. Could you let us know which lounge at London Luton Airport you visited?

Hi Alex. Sorry to hear that. We can appreciate how concerning that must have been when your flight was delayed. Could you let us know which Prima Vista Lounge you visited and around what time this happened? We'd be happy to take a closer look.

Hi there, we're sorry to see this and completely understand your concerns with it. We'd be happy to continue looking into this with you via DM.

Hi 😊 We've responded to your message and will continue assisting you via direct message.✨

Hi 😊 Thanks for following up. To help us look into this for you, could you please send us a Direct Message with your membership details?

Hi 😊 What a great choice! 🎵 Wishing you many amazing concerts and memorable journeys ahead. ✈️💙

A trip you booked on a whim that turned out to be amazing. Let’s hear it. 👇

Hi Sumit! 😊 We'd be happy to check that for you. Please send us a DM with your membership number, and one of our agents will take a look.