Rahul Parmar

first meet with hair salon owner(s) done. location: apparently ii was not just meeting the owner but his daughter as well. they initially invited me for coffee but ii insisted having a meet at their salon because ii wanted to see how they operate and who the people are behind their business. (people involved with day to day operations know more about the business than owners.) we agreed that ii would straight come to their salon but while discussing the location, ii found out that they actually have two salons in the city. one is their main salon, and another is more of a supporting location with cafeteria. the second location is also where their friends and relatives come by with special appointments and some important business meetings take place. the owner mentioned that his daughter was already at the salon cafeteria and he would join us shortly. ii said yes for the coffee and business meet. people: when ii entered the salon, owner’s daughter was already sitting there with two other people. ii introduced my self, she introduced herself, and then she introduced the other two. one was her boyfriend and the other was the salon manager. ii already knew that the owner was the final boss and these three were more or less the people representing him, but we still exchanged some formal laughs before the boss joined us. at his request, five chairs were arranged around the table for five people, - the owner - his daughter - her boyfriend - salon manager cum receptionist/data guy - me meeting proceedings: ii sat confidently wearing my favourite van heusen blazer that ii was going to win this war. room was chilled, coffees were finished, everything was going according to plan until the first business term came up, revenue. the owner was a no nonsense guy. he wasn’t particularly interested in knowing about me or my professional background. although he had mentioned three business problems earlier, his focus had shifted to just one thing during the meet, “how do we double last year’s revenue with the same headcount?” - no discussion about operations - no staff related issues - no unnecessary conversations just revenue. all my prepared solutions and the mindset ii walked in with went straight into the gutter. first solution: automate bookings using ai. rejected. no ai. they have been running the business for over 20 years, and six of their staff members are above 45. they’re also quite traditional in how they operate. the owner wanted to keep things human rather than introduce technology into everywhere. second solution: home delivery services rejected again. his argument was that maintaining a premium experience at their premises was important to the business. he wanted his clients to feel premium at salon. he didn’t want customers moving away from that experience, so, no ai. no home service bookings. by this point, ii could tell the owner knew he had the upper hand. and honestly, in a 5 vs 1 situation, ii wasn’t exactly winning. then ii asked him one question, “can ii see your previous year’s data?” the big boss moved out of the conversation, and the data guy suddenly became the centre of conversation. he went to check their registers, but the records weren’t particularly well maintained. ii knew this was probably my best chance to get another meeting, and it worked. (when you are not winning, extending the war is the best solution) they didn’t have enough reliable data to take the discussion any further, so we decided to reschedule the meet for next tuesday. before leaving, the owner asked me, “what are your fees?” ii replied, “your problems are more important than my priorities.” he shook my hand and said we will sit together, go through his data, put my ideas on the table and see where things go. and that’s how my first meeting ended. let me know in the replies, what would you have done differently if you were on my place?

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first meet with hair salon owner(s) done. location: apparently ii was not just meeting the owner but his daughter as well. they initially invited me for coffee but ii insisted having a meet at their salon because ii wanted to see how they operate and who the people are behind their business. (people involved with day to day operations know more about the business than owners.) we agreed that ii would straight come to their salon but while discussing the location, ii found out that they actually have two salons in the city. one is their main salon, and another is more of a supporting location with cafeteria. the second location is also where their friends and relatives come by with special appointments and some important business meetings take place. the owner mentioned that his daughter was already at the salon cafeteria and he would join us shortly. ii said yes for the coffee and business meet. people: when ii entered the salon, owner’s daughter was already sitting there with two other people. ii introduced my self, she introduced herself, and then she introduced the other two. one was her boyfriend and the other was the salon manager. ii already knew that the owner was the final boss and these three were more or less the people representing him, but we still exchanged some formal laughs before the boss joined us. at his request, five chairs were arranged around the table for five people, - the owner - his daughter - her boyfriend - salon manager cum receptionist/data guy - me meeting proceedings: ii sat confidently wearing my favourite van heusen blazer that ii was going to win this war. room was chilled, coffees were finished, everything was going according to plan until the first business term came up, revenue. the owner was a no nonsense guy. he wasn’t particularly interested in knowing about me or my professional background. although he had mentioned three business problems earlier, his focus had shifted to just one thing during the meet, “how do we double last year’s revenue with the same headcount?” - no discussion about operations - no staff related issues - no unnecessary conversations just revenue. all my prepared solutions and the mindset ii walked in with went straight into the gutter. first solution: automate bookings using ai. rejected. no ai. they have been running the business for over 20 years, and six of their staff members are above 45. they’re also quite traditional in how they operate. the owner wanted to keep things human rather than introduce technology into everywhere. second solution: home delivery services rejected again. his argument was that maintaining a premium experience at their premises was important to the business. he wanted his clients to feel premium at salon. he didn’t want customers moving away from that experience, so, no ai. no home service bookings. by this point, ii could tell the owner knew he had the upper hand. and honestly, in a 5 vs 1 situation, ii wasn’t exactly winning. then ii asked him one question, “can ii see your previous year’s data?” the big boss moved out of the conversation, and the data guy suddenly became the centre of conversation. he went to check their registers, but the records weren’t particularly well maintained. ii knew this was probably my best chance to get another meeting, and it worked. (when you are not winning, extending the war is the best solution) they didn’t have enough reliable data to take the discussion any further, so we decided to reschedule the meet for next tuesday. before leaving, the owner asked me, “what are your fees?” ii replied, “your problems are more important than my priorities.” he shook my hand and said we will sit together, go through his data, put my ideas on the table and see where things go. and that’s how my first meeting ended. let me know in the replies, what would you have done differently if you were on my place?

meet with a hair salon owner in an hour. business problems: - customer complaints - limited and untrained staff - poor bookings and weak follow ups system owner’s agenda for meet: - business growth (festive revenue) - efficient day to day operations - increased productivity without increasing head count stay tuned for meet outcome and solutions.