VP & Global Research Director of Customer Engagement contact center in the cloud, CRM, WFO, VoC, customer analytics
London, England
Joined May 2009
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Richard J Snow retweeted
Three hours to kick-off ⏱
How's everyone feeling?
#RWCFinal #CarryThemHome
Richard J Snow retweeted
What. a. win!
England have beaten New Zealand to reach the @rugbyworldcup final 🙌🌹
#CarryThemHome #RWC19 #ENGvNZL
What fun stuck on flight BA8757 going no where from Orly airport #ba – at Paray-Vieille-Poste, France
Richard J Snow retweeted
Checkout how #AI and #Predictiveanalytics are impacting #sales organizations in our 30 min webinar tomorrow. ow.ly/COwV30hYpdp xitter.gq/ventanaresearch/status…
I my view NLP is key to #CX, understanding customer issues, identifying trends, categorising interactions - multiple uses not forgetting #chatbots xitter.gq/ventanaresearch/status…
Richard J Snow retweeted
And wonder who was a contributing editor of the magazine :) time to pull out those articles :) xitter.gq/dhenschen/status/95305…
Michael Saylor says 2018 will be the year of the Intelligent Enterprise #Analytics18 Pretty funny to me that I was Editor of IntelligentEnterprise magazine 12 years ago and Editor in Chief of IntelligentEnterprise.com 10 years ago.
Richard J Snow retweeted
Zooming back on a special breakfast session on Intelligent Automation with @BearingPoint et @NICE Ltd #roboticautomation #RPA #RobotsAreNICE bit.ly/2DkrwVC – at France
Richard J Snow retweeted
4 keys to great Customer Engagement in 2018 and the brands who are already there bit.ly/2BkK0Qt #CX #RavingFans
Top tip for 2018, find out why your customer engage with your company and take action to address the root cause of their issues #CX
Richard J Snow retweeted
What Your CX Program Can Learn from My Five-year-old Daughter hubs.ly/H09zP3X0
57 Insights from leading brands and experts on what it takes to deliver a Wow customer experience: Part 1 by @adrianswinscoe customerthink.com/57-insight… via @CustomerThink #CX
Why Are Companies Investing in Customer Retention? bit.ly/2CXbV9Q via @emorphy I am with @MerijnGRW, this is not a CRM issue any more, it is about how companies engage with their customers #CX
With all the talk about #CX, it is well worth remembering the same applies to how you engage with your customers xitter.gq/billquiseng/status/857…
As agent desktop becomes a key component of improving customer and employee experience, take our survey and see how yours compares to best practices #CX #Desktop xitter.gq/ventanaresearch/status…
Knowing your customers has become essential to #CX success so take our survey and see how your efforts match up to best practises xitter.gq/ventanaresearch/status…
New adaptive WFO product from @NICELtd supports #employeeengagement to help deliver improved #customerengagement bit.ly/2iFGYij #CX
Catch up on how to use #analytics to provide connected #customer engagement bit.ly/2AGKkMf @ngdata_com #CX
Great use of #customeranalytics from @AllSight to help @Dell improve business performance #CX xitter.gq/ventanaresearch/status…