Co-founder & CEO, Simplify360
Bengaluru, India
Joined January 2009
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CX is moving from automation to resolution.
The hard part is not whether AI can answer.
It is knowing when AI should act, when it should assist, and when it should hand off to a human.
Punishment for trying to fly @airindia and support. Apparently I shouldn’t have been allowed to book a seat with broken tray tables, if it was my responsibility.
Rohit Gupta retweeted
We at Simplify360 are super excited to announce that we are now an official #Meta Business Partner!
Cheers to us!✨
#Facebook #WhatsApp #Instagram
Rohit Gupta retweeted
Good customer support helps you stand out from your niche competition!
Check out these 13 #CustomerService tips and know how to deliver great support experiences on the go!
Find them all here - bit.ly/3RcE5nt
Rohit Gupta retweeted
Major social media updates of #July!
Check them all out in-depth by heading to our latest article - bit.ly/3OTzXHp
Rohit Gupta retweeted
Using an effective #reviewmanagement platform can help,
1. Collect insights & feedback🔍
2. Build trust🏅
3. Create a positive brand image⚡
4. Boost sales figures📈
Know how to choose the best online review management platform in this article! bit.ly/3upnDqR
Rohit Gupta retweeted
Dear Dads!
Thank you for connecting all the dots every day, making it super easy and hiding all the back-end mess, since before omnichannel was introduced!
Happy #FathersDay!
#FathersDay2022
If political parties could acquire another political party, both Congress and BJP would buy out AAP today.
Rohit Gupta retweeted
#Chatbots or #ConversationalAI Chatbots? Which is the best choice for your business?
Here are 5 key differences that'll help you decide: bit.ly/31CfNi8
#MachineLearning #NLP #CX
Rohit Gupta retweeted
Let’s break down an industry trending word, Customer Centricity!
#CxWordOfTheWeek #CX #CSAT #CustomerService
Rohit Gupta retweeted
We appreciate your wonderful feedback, Harsh! We work hard to meet client expectations and we are happy to hear we hit the mark for you and look forward to growing together! Thank you!
#Simplify360 #SimplifyAgencyPartner #Testimonial #CustomerService #CX #ClientTestimonial
Rohit Gupta retweeted
Let’s decode an industry buzzword: Asynchronous messaging
#CxWordOfTheWeek #Cx #Messaging #Simplify360
#ChatSupport
Rohit Gupta retweeted
81% of customers prefer to help themselves before reaching out to an agent. Empower your customers to help themselves as and when they need #Automation! Learn how you can perfect your #CustomerService with automation here: bit.ly/3yjfEvQ
#CX #Automate #CustomerSupport
Rohit Gupta retweeted
With umpteen searches a day about your brand, make it effortless for prospects & customers to engage with your brand straight from #GoogleSearch & #Maps. Get Google's Business Messages for your business. Book a Demo: bit.ly/3h5KiTm
#Simplify360 #GoogleBusinessMessages
Rohit Gupta retweeted
SC junks Bengal's version of Rera as unconstitutional | India News - Times of India timesofindia.indiatimes.com/…
Rohit Gupta retweeted
#LastChance to register for our free #Webinar. Give yourself a leg up by joining our upcoming webinar – #AI changing the Face of #CustomerService forever on 28th April with Niranjan Sridharan, Head of Sales and Marketing at #Simplify360. Register now: bit.ly/2S5Wjh1
#CX
Rohit Gupta retweeted
#WebinarAlert: Simplify360 presents #CX360 our #Webinar series!
Tune in to learn from industry expert Niranjan Sridharan, on how #AI is changing the face of #CustomerService globally, on 28th April at 6:30 PM IST. Register now: bit.ly/2S5Wjh1
#CX #ChatBots #Automation
These are really difficult times!
