rupert pick

@British_Airways we are approaching the anniversary of our family flights being cancelled six hrs before flying and still no refund… To mark this occasion I will be writing to my MP and papers. It is beyond a joke.

@British_Airways 11 months since cancelling our family flights with 6 hrs warning we still haven’t received a refund. Banging my head against the wall to get a response! Lots of updates saying “we are reviewing the case” but no decision. What is there to review? #despair

@British_Airways It is nearly a year since you cancelled our family holiday, 5 hrs before we were set to fly. Yet our case is still unresolved. Is this really an acceptable way to treat a loyal customer? You send us copious emails telling us our case is being reviewed.

@British_Airways you cancelled our family holiday flights on 9th July to Salzburg… 6 hours before the flight. No alternative flight was offered. 3 months later we’ve received our refund nor compensation. I don’t suppose you think this is world class service!

@NandosUK chaos at Gatwick South… hoards of customers now crowding the pass

@NandosUK your system at Gatwick South is chaos… hoards of customers at the pass

Putting a case for purpose in business at 10.35 this morning. You can join for free at #leadershiplessons event. mtleadershiplessons.com @MT_editorial

Pokemon fans queue up for opening of temporary London pop-up shop dailymail.co.uk/news/article…

@BudgetUK booked a car for Lisbon airport... queuing for over 1.5hrs to get served. Appalling experience. In the same amount of time I can fly from London to Lisbon. Never again with budget!

WeWork posts $900m loss as it plots stock market listing bbc.co.uk/news/business-4934…

@bbctennis early morning training for Wimbledon 2035... wonderful if you could do a little shout out for Ottie. Our little Coco who in spite of having a major heart condition and brittle bone disease is a sports nut. She heads back to GOSH on July for her 19 major operation.

@AlexScott thoroughly enjoying your commentary. Showing the boys how it’s done.

@SW_Help this is getting painful. Trains continually cancelled or delayed. We only have 2 trains per hour from Hampton Court. Cancelling a train causes havoc... the service is undeniably getting worse not better

We’ll be debating the future of our food on 28th March. Join us for this free event. Email at [email protected] if you want to attend

@Peston @EvanHD with all this somber brexit chat an economic/business story with heart inspired by a little girl who has remained positive her whole life in spite of enduring 17 major operations. We are match funding any giving to charity this Xmas. Please retweet.

@David_Howorth could you spread the word. Chance to have your charitable giving match funded this Xmas by one of WFGs wonderful supporters. Show business as a force for good.

@afdhelaziz would you retweet this. Thanks to a wonderfully generous benefactor we’re match funding charitable donations by businesses. Now this is business as a force for good and proof that #goodisthenewcool

@styletheclutter would you mind retweeting this. We’re on a mission to unlock the good in business and help those less fortunate. We have Ottie to thank for this

@jollyolly would you mind retweeting to your hoards of followers. Moved by ottie’s challenges we’re on a mission to unlock the good in business and help those who’ve been dealt a less than jolly hand. Thanks buddy

@Thedoughshack just checking we’re good for tomorrow? Getting hungry already!