Peripatetic football fan; following Crewe closely, Bristol City from afar and Scotland. Married to the lovely Charlotte with a dog, 3 cats and 6 chooks.
Nantwich and Ambleside
Joined June 2009
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What is going on with the @AvantiWestCoast app? It’s been like this since Friday last week. No new tickets are appearing and it can’t update.
It’s been a while since I moaned about @AvantiWestCoast but here goes!
A very short turnaround at Crewe. But I ran. My other train was there. The doors were closing and the guard was on the platform. His door was still open and he refused to let me on. And rudely too.
Just to add to my @AvantiWestCoast rant. While on their WiFi you can’t access the national rail enquiries app or, indeed, the Avanti website! Joy.
It’s been a while since I had an @avantiwestcoast rant but they have excelled themselves today. 6:55 from Crewe to Euston. Never even got to Stafford due to a broken down train, returning very slowly to Crewe. Fine, not their fault I guess.
But here’s the jeopardy. At no point will we give you any information on timings, or indeed try and inform you of the best option. Just screw you, we need the train back, best of luck. Actually, not even that tbh.
Does nobody at @AvantiWestCoast care that customers can’t book tickets on the app or the website? The app hasn’t had advance fares “pulling through” for the best part of 6 weeks now. And the website now doesn’t allow booking and just errors. Awful service.
Trying to book tickets with @AvantiWestCoast on the app or online, is just shocking right now. They have zero advance fares. And then the booking doesn't work. Their response - use Trainline.com!!!
Why are advance ticket prices not being shown in the @AvantiWestCoast app again?! It’s so pathetic. Advice - use a competitor site!!!
Great start to the week, stuck on an @AvantiWestCoast train that’s not moving while every other bloody train just passes us by.
Still nor moved. Trains are going past in both directions. This is an absolute disgrace. As ever with @AvantiWestCoast, no communication as to why we are stopped while everyone else gets to go.
Does anyone know what’s going on with ticket prices at @AvantiWestCoast? As far in advance as is possible and the cheapest tickets are still the best part of £200?! Have advance lower prices gone?!
It’s now taken longer for our bags to get to the carousel than our flight from London. Manchester Airport - you suck the joy out of every holiday. Once or twice it’s possible errors in the process but every single time says systematic failure.
@manairport useless, poor - no appalling - service. But even worse, no communication. How can the ground crew not know 50 bags didn’t make a flight?!
Hey @manairport if you need any help, here you go. It’s at Heathrow! I would have checked in the airport but there’s no reception of course. Another feature of your “world class” airport.
Brilliant holiday including 6 flights in Kenya. Every one was a joy, every bag delivered in minutes of landing. Come home to @manairport and it takes over an hour to deliver half your bags with the other one who knows where. And dear goodness, don’t tell the customer!!