service_physics

No Such Thing as the 8th Waste "I have a beef with the 8th waste, often described as “unused human potential” that I see added to the OG 7-wastes we’ve learned from TPS. Waste is not cost. Outside of our lean practice, we use the word “waste” casually..." ow.ly/Afiv50KXzLC

Humanity in Business: A Panacea for the Labor Crisis "The only way forward to position your company for sustained growth is to look deeply at building a humanity focused culture, a lean and light operation, and a digital-forward strategy. " servicephysics.com/post/huma…

We were honored to have been asked on for this podcast! It turned out great. Thank you @Esperdev! #servicephysics #esper #esperdev

Looking for your next challenge? Want to fundamentally change and reorganize the industry for the better? Service Physics wants to work with you. We're looking to contract for several positions: Client Lead, Scrum Master & Industrial Engineer-Work Design. servicephysics.com

We are on a mission to organize the hospitality industry for growth - starting with the next generation of hospitality leaders at @Cornell University. #servicephysics #cornell #hospitality #serviceindustry

Founders traveling - en route to speak at @Cornell University! #Servicephysics #cornell

We'd like to congratulate our colleague and friend Meredith Sandland and her company, @DeliveryEmpower, on the launch of their new software solution for virtual restaurants! ow.ly/vhfZ50KImgk

Brian Reece and Steve Crowley are honored to speak at @Cornell University on September 15th. There's little better opportunity to affect change than to help positively influence future leaders of the service industry! #cornell #servicephysics #serviceindustry

"...everyone was “helping” everyone. This created traffic jams, miscommunication, waiting, needless motion, spills, re-fires, etc. A culture of teamwork is always desirable, but in many cases is not an option." ow.ly/NwkF50Kw75J #servicephysics #teamwork

We would like your valuable input on a new therapy to promote greater mental health and wellness. Please take 5 minutes to share your insights on this survey. ow.ly/Iiot50KrGgV

Service Physics proudly traces our evolution from the Toyota Way and emergence of kaizen thought in the United States via NUMMI, and continues to bring these transformational practices to new industries and markets. ow.ly/SwQZ50Kol4P #kaizen #toyota #servicephysics #NUMMI

The Concept of Kaizen for the Restaurant Industry Steve Crowley briefly describes & discusses what the lean manufacturing methodology called Kaizen really is, and how it can be successfully applied to the service industry. ow.ly/TuVu50KlcAl #kaizen #lean #serviceindustry

50%+ of people working in Service are planning to quit before 2023! Are our practices in the industry working? A humanity-focused approach not only fiscally but psychologically benefits owners & employees alike. Learn more at servicephysics.com ow.ly/giBH50Ki3UO

"What contributes to a life worth living? From a psychological and Lean Thinking perspective... the purpose is to create value, raise our standard of living, and improve our quality of life..." Read more: ow.ly/qzBt50KcMbu #kaizen #worklife #servicephysics #switching

"If you take care of your frontline workers, they will take care of your customers." We've held a humanity-first ethos as long as we've operated; great to see approach to #workforce woes we see as central to reshaping hospitality. ow.ly/cVb750K7zzh #humanity @htmagazine

This story highlights the importance of digital sales and omnichannel for the changing & evolving consumer. We've been building these experiences for over 10 years; excited for the industry's future! ow.ly/hXF850K5Bf2 #shakeshack #omnichannel #servicephysics @shakeshack

All-Hands = All-Hell The destructive power of misapplied “teamwork” Teamwork is a real thing, but it only exists when there are clear, well-understood teammate roles, and everyone knows their own: servicephysics.com/post/all-… #servicephysics #blog #teamwork #allhands #hospitality

Food service within hotels is a hot topic right now. What do you think about hotels partnering with 3rd parties? “A good percentage of hotels are not making money or are losing money on food and beverage...They’re losing out.” ow.ly/cVsx50K2Cbn #hotels #restaurants

Humanity is a core value of Service Physics and should be a core value for the service industry, but i's clear that not all companies walk the talk. Respect for people & creating jobs focused on delivering value should be the #1 priority. ow.ly/qNOc50K0nR0 #serviceindustry

Technology can enable great guest experience & also deliver operational efficiency, but finding the balance of human connection & technological convenience can be tricky. Where do you think this lies along the scale? ow.ly/GnWf50JZHwk #restaurants #humanity #servicephysics