
Leaders in Aftermarket Excellence and Servitisation Transformation for Engineered Equipment and Parts #servitization #aftermarket #serviceparts #supplychain
United Kingdom
Joined February 2010
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"Organisations often fail with digital transformation because they don’t balance technology with business strategy or align their leadership team around a shared vision." bit.ly/4s8K6UU
#AI #ERP #Aftermarket
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AI can provide efficiency gains through the real-time visibility of issues, opportunities and removal of human errors
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#AI #DigitalTransformation #BoostingCustomerSatisfaction
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Why is aftermarket seen as the ‘poor relation' to manufacturing despite aftermarket making more profit and keeping the ‘manufacturing side' alive?
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#Growth #CustomerService #Aftermarket
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Analytical AI enables machines to analyse vast amounts of historical data to make predictions, whereas generative AI (gen AI) like ChatGPT for example, generates new outputs that are like human-generated content.
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#AI
113
Developing an effective aftermarket growth strategy and plan is a process requiring strong aftermarket expertise. Learn more here...
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#Growth #CustomerService #Aftermarket
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Regardless of all the new technologies that have merged in recent years, the failure rate of digital transformations has stayed the same – at circa 80%. Find out why, here...
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#AI #ERP #Aftermarket
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Relying on the software vendor alone to implement your new ERP system without additional external business transformation expertise is often another cause of failure!
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#AI #ERP #Aftermarket
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"ERP, AI and digital transformations fail because business leaders don’t understand and address the strategic, cultural and operational business changes that are required to implement their chosen system properly." bit.ly/4s8K6UU
#AI #ERP #Aftermarket
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Most people think that ERP, AI and digital transformations fail because they select the wrong ERP system or digital technology but that is wrong!
Read the full article: Why 80% of Digital Transformations Fail
▸ bit.ly/4s8K6UU
#AI #ERP #Aftermarket
10
"Costly re-work of digital transformation activities can be avoided by getting your transformation right first time." bit.ly/4s8K6UU
#AI #ERP #Aftermarket
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"When business leaders treat digital transformation purely as an IT project, instead of the business reincarnation that it really is, they create a massive disconnect between technology systems and business outcomes." bit.ly/4s8K6UU
#AI #ERP #Aftermarket
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Challenges of Digital and AI Adoption
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#AI #DigitalTransformation #BoostingCustomerSatisfaction
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"Every 1% increase in customer retention is worth 5% to 25% in extra profit"
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#Growth #CustomerService #Aftermarket
3
AI can predict maintenance needs based on historical condition data to automate inspections and maintenance events and thereby reduce unplanned service disruptions.
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#AI #ArtificialIntelligence #Railways
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Growing an aftermarket business involves identifying and improving all of the underlying root causes of sluggish growth, like this...
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#Growth #CustomerService #Aftermarket
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"All manufacturers compete on the quality of their aftersales service experience whether they recognise it or not"
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#Growth #CustomerService #Aftermarket
4
Benefits of AI and Digital Transformation
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#AI #DigitalTransformation #BoostingCustomerSatisfaction
8
Delivering on the promise of AI is not easy for the rail industry, which explains why many railway companies are yet to deploy AI use cases at scale.
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#AI #ArtificialIntelligence #Railways
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The customer service gap presents a differentiable opportunity for smarter OEM manufacturers as well as increasing margins and customer loyalty.
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#Growth #CustomerService #Aftermarket
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