Tami Deedrick

. @GLNsummit and followers I'm here today and listening but X has throttled me. I'll have to tweet later. :(

You and me vs the problem. Future-focus problem solving. Collaboration builds commitment. Command/control doesn’t work. You might get compliance but you won’t get buy in. #gls26

In conversation, pay attention to pace, volume, tone, repetition, body language. Listen to the clues and follow them. Make the read to get to the next question. #gls26

A why question triggers defensiveness. Ask how, when, etc. #gls26

Stop yelling! I’m not yelling! Yelling is not so much about decibel as it is about tone. #gls26

You as a leader are an advocate. You have to put mission before your emotion. #gls26

Name it to tame it. -It sounds like… -It seems like… -I can tell that… You can’t outlogic someone. Make them feel understood and seen. Empathy is not endorsement, it’s understanding. #gls26

There is no point in sending a message if they are not psychologically ready to receive it. Address emotions before substance. The more emotional you are the less clear you are thinking. The clearer you are thinking, the less emotional you are. #gls26

Negotiation is an information game. Gather as much info as you can. Try to keep it 70-30. Listen more than you talk! The less I speak the less likely I am to say something stupid. #gls26

Compassionate curiosity: A practical frame to guide what to say and when to say it Step 1: acknowledge and validate emotions Step 2: get curious with compassion Step 3: use joint problem solving #gls26

The clutch performers don’t get better under pressure. Everyone else gets worse and they look better by comparison. #gls26

Practice the 3 core skills of elite negotiators: Listening Curiosity Managing emotions –yours and theirs (manage is not control) #gls26

The best negotiators adapt and flow. They make strategic adjustments to keep the conversation productive. #gls26

Negotiation is any time you are in a conversation and someone wants something. Most people lack awareness. Change your mindset when dealing with difficult conversations. View it as an opportunity. #gls26

What do we do when facts don’t work? There is a big difference between being right and being persuasive. #gls26

What decision have you been waiting to make when deep down you already know it’s time to make the call? Don’t wait. Be curious. Seek wisdom. Ask questions. Make the call. #gls26

People don’t become leaders because we protect them from uncertainty. They become leaders because someone believes in them before they believe in themselves. See potential before there’s proof. #gls26

If every important decision comes through you, you are creating leaders. You are creating followers. #gls26

Make the best decision you can in the moment. Then learn, grow and keep moving. Be willing to make the call before you feel ready. We seek certainty first but God asks for trust first. Every time we choose courage over certainty, we become more resilient. #gls26

If you are right 100% of the time, you are failing. Those are safe decisions and you are not stretching yourself enough. Innovation, growth and leadership don’t happen there. #gls26