Experience Managed IT for the Modern SMB and Better your World through Innovative and Meaningful Technology.
Mississauga, Ontario, Canada
Joined March 2009
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How many laptops in your business are one failure away from an urgent purchase?
Devices have a lifecycle. Plan the replacement before the surprise expense and the lost workday.
hubs.ly/Q04DN4BH0
Notes
One employee, one calendar connection, and an AI notetaker can join every recurring client meeting. The transcripts may sit outside your systems.
What to check this week: hubs.ly/Q04Dj9sG0
9
If nobody owns your IT, nobody’s watching it.
Three things every business needs one named owner for:
1. Backups (and testing the restore)
2. Admin access
3. Who gets called when things break
Free IT consultation: hubs.ly/Q04D1_QT0
5
A software licence nobody uses is still a bill your business pays.
Add overlapping tools, old accounts and forgotten subscriptions, and small costs can quietly accumulate.
The goal isn't to cut everything. It's to know what you're paying for - and why.
5
AI that drafts an email is one thing. AI that can send it, update records or move data is another.
Agentic AI creates real opportunities for SMBs - but access, approvals and oversight matter.
We're bullish on agentic AI. We're not casual about access.
hubs.ly/Q04CscGT0
7
Closed tickets don't necessarily mean better IT.
Are recurring problems decreasing? Is security improving? Do you know what risks need attention next?
Your IT provider should be able to show more than how busy they've been.
#ManagedIT #ITStrategy
5
The IT approach that worked for 25 employees may struggle at 75.
More people, devices and systems mean more complexity to manage.
Growth is a good time to ask: is your IT keeping pace with your business?
Read more: hubs.ly/Q04BCzgr0
#ManagedIT #SMB
7
A new tool solves a problem. An upgrade makes work easier. Another app fills a gap. But who’s looking at how all those decisions fit together?
Without the bigger picture, technology can add complexity faster than it adds value. Good IT strategy connects the dots
#ITStrategy #SMB
8
Automation can be working perfectly and still be wrong.
If the rules behind a workflow change, it can produce incorrect results without anything technically failing.
Automation doesn't remove the need for oversight. It makes accountability more important.
hubs.ly/Q04B2Fp50
11
A business can outgrow the way it manages IT without realizing it.
More employees. More systems. More data. More decisions.
But the same old approach to IT.
At some point, “we've always done it this way” stops working.
6
Sometimes the best IT advice is:
“Don't buy it.”
Before adding another tool, ask:
-Do we already have something that can do this?
-Is the process actually the problem?
-And is the new tool worth everything that comes with it?
More technology isn't automatically better technology.
10
The tools showed up before the rules did.
Someone on your team is probably already using AI to get work done.
The important questions are: what are they using, what information are they sharing, and what access has the tool been given?
hubs.ly/Q04ysk4T0
8
Some business decisions don't look like IT decisions.
Until they are.
New hires. New software. New vendors. New offices.
Getting IT involved after the decision is made often means they're solving problems that could have been prevented earlier.
14
How many AI tools are being used across your organization?
You probably know about the big ones. But what about the tools employees find on their own?
Shadow AI Discovery helps uncover what AI tools are being used across your organization, and it's free.
hubs.ly/Q04x-V9b0
16
How do you know if your IT provider is actually performing? Tickets closed matter, but they don't tell the whole story. A good provider must show what they measure and how they fix gaps.
We take a closer look: hubs.ly/Q04xG3bz0
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If a team needs five steps to do something they do every day, that's worth questioning.
Small inefficiencies add up.
What's one thing at work that feels like it should be easier?
13
Sometimes the IT problem isn't the problem.
A simple support request can uncover a process, permission, or setup issue.
Good troubleshooting starts with questions, not just fixes.
What IT problem surprised you?
7
Why do legitimate emails get blocked?
Sometimes the issue isn’t your email security. The sender may be missing or misconfiguring SPF, DKIM or DMARC.
Before you whitelist them, find out what actually failed.
hubs.ly/Q04wywwP0
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