Vicky jaiswal

I want to share my experience with emergency helpline 112 when my mother suddenly went unconscious at home. It was 10th May, around 8:30 PM. A person who was talking normally just moments before suddenly started vomiting blood and became completely unresponsive. I was in shock, panicking, completely clueless about what to do next. I immediately called 112 for an ambulance. The first few calls didn’t even connect properly. Some ended without a ring. When one call finally got picked up, I was asked for my location, the patient’s condition, and other details. In panic, I explained whatever I could. Then I received another call asking for the address again. Then another call saying a doctor wanted to understand the patient’s condition before sending help. At that moment, every second mattered. Instead of immediate emergency response, 10–15 minutes were spent on repeated calls and questioning. I kept saying the same thing again and again “Please send the ambulance immediately, this is an emergency, we need to reach the hospital right now.” While writing this, I genuinely have tears in my eyes because I remember how helpless I felt at that moment. Eventually, with the help of family members, we somehow managed to take my mother in a personal car. Through traffic, red lights, and panic, we rushed to the hospital ourselves. The hospital declared her dead. What is the point of an emergency helpline if, during the most critical moments of someone’s life, the system cannot act with urgency? And the most painful part? The very next day, after the funeral, I received a call from the same 112 asking me about my “experience” with the helpline.