The Voctiv virtual agents (VAs) speak almost like a human – they adapt to their interlocutor: the agents can recognize the caller's gender, age and the language they speak. The Voctiv VAs can also use the right timbre, intonation and pauses - just like humans do in live speech.
One of the leading online retailers has optimized their NPS and CSI marketing surveys and increased critical indicators for their survey campaigns with the use of virtual agents. How did they do it?
More info at voctiv.com/en
#virtualagent #AIadvantage #whyvirtualagent
If callers have to wait longer than 20 sec, many of them would contribute to an increase in the missed calls statistics. It affects a company's sales and a client's LTV.
Voctiv VAs respond in a sec at any time of the day which increases customer loyalty and saves clients.
Today we are sharing a ‘before and after’ story! One of the leading online retailers has optimized their NPS and CSI marketing surveys and increased critical indicators for their survey campaigns with the use of virtual agents.
1/2
Be my Valentine ❤️
2 out of 1000 callers try to get acquainted with our virtual agents during the call. Our agents sound very human and many clients just fall in love with their voice. But even in such an awkward situation, we can find an answer which would not upset the caller
Do you want to learn more about how virtual agents operate?
voctiv.com/en
#virtualoperator #virtualagent #AIadvantage #whyvirtualagent
Did you know that the word ‘sport’ in Vietnamese consists of 4 words?
#virtualoperator #virtualagent #AIadvantage #whyvirtualagent
The 2022 Winter Olympics in Beijing has already started! During such times, companies usually start ad campaigns and call centers might be busy. When sport is in high focus, call centers in fitness clubs or in sport equipment shops may have to work under severe pressure.
1/2
75% of users believe that the efficient processing of calls is the main indicator of good quality of service. What should businesses do when employees take their vacation during the same period when call volume is increasing?
Voctiv virtual agents will come to the rescue!
1/2
Our agents work 24/7, recognize the caller's gender and age & analyze 80 unique voice parameters to determine these characteristics. Voice biometrics help verify identity and personalize communication for better customer service. Contact Voctiv experts voctiv.com/en#request 2/2
How can we protect data? One of the most reliable forms is that based on biometric data. Voice, fingerprint, or visual recognition increases the reliability of service. 60% of major companies planned to introduce such protection methods in 2021. #virtualoperator #virtualagent 1/2
Many companies worry when they consider introducing new technologies like AI or NLU. These technologies might seem too expensive or too time and effort consuming. Voctiv has solved this problem: our virtual agents save your time and cost.
#virtualoperator #virtualagent 1/2
Very soon, businesses will face the busiest time of the year with Christmas holidays and end-of-year sales. How can you prepare your company for the peak load on your customer support center?
1/2 #AI #virtualagent #virtualoperator
Poor performance by the customer support center can be the reason for a customer to not choose even a great product.
To fix this problem, you need to analyze all the touchpoints of the customer journey from product advertising to customer support.
1/2
Voctiv virtual agents can improve the quality of communication with clients quickly and effectively. They are capable of processing more than 10 thousand calls simultaneously. Moreover, our solution uses the best conversational flow practices.
2/2 #AI #virtualagent