Avid snowboarder, proud father and helping customers to serve better and sell more https://xitter.gq/t.co/SU568Y2uYc
Chipping Norton, England
Joined May 2012
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Mark Ward retweeted
To ensure they can offer best-in-class #customerexperience, @marksandspencer asked to help replace a legacy phone system which routes 11 million calls to stores and #contactcentre per annum, with an #AI-powered solution. Download the case study 👉 ow.ly/pVMj50CLOn0 #CX
Mark Ward retweeted
A worldwide provider of #healthservices has signed a three-year services contract with Sabio Group to deliver support for its European #customerengagement #technology platform. Read more ow.ly/TE1l50CLOUJ #brilliantCX #CX
Mark Ward retweeted
The #pandemic has put high street stores under immense pressure. But it's not the end of our town and city centres. @wards03 explains how we need to rethink our approach to #customerexperience (#CX). Read more bit.ly/2LArCNK #brilliantCX #retail
Mark Ward retweeted
At #DreamforceToYou? At 12.05pm hear how @golfbreaks leverages a single client view to dramatically improve customer, agent and management experiences
Mark Ward retweeted
Attending #DreamforceToYou today? Hear how Golfbreaks leverages a single client view to dramatically improve customer, agent and management experiences
Mark Ward retweeted
Tom Furr, NVM head of brand, explains why customer centric has become customer generic, at #CloudFest
Mark Ward retweeted
Download our research paper and learn about the impact of emotive customer experience on sales/pipeline potential newvoicemedia.com/resources/…
Mark Ward retweeted
How organisations could transform #sales performance with better technology investments newvoicemedia.com/resources/… #insidesales
Mark Ward retweeted
NewVoiceMedia appoints John Eng as new Chief Marketing Officer gag.gl/wr1rNf
Mark Ward retweeted
NewVoiceMedia Wins Appealie SaaS Customer Success Award callcentrehelper.com/newvoic… @callcentrehelp
Mark Ward retweeted
The geo-productivity impact for @MapAnything included 44% improvement in face-to-face visits #cloudfestontour
Mark Ward retweeted
#NewVoiceMedia's EMEA Sales VP, Jeremy Straker, kicks off #Cloudfest with insight from #Forrester that 50% of the customer experience is determined by customers' emotions about the sales process.
Mark Ward retweeted
The Customer Success Expo is open! Stop by and see @NewVoiceMedia at booth 1211. You might win an iPhone X! #DF17 #NVM
Mark Ward retweeted
As of yesterday, Columbine is no longer one of the 10 worst mass shootings in US history. 3 of the top 5 are all in the last year & a half.
Mark Ward retweeted
If you're out and about at #Dreamforce, come see #NVM at the Sales Cloud Lodge at the Marriott #DF17
