Wendy Tapper (@wendytapperux) profile picture

Designer Director @swayeformusic, Technology Enthusiast, Dog Lover

Seattle, WA
Joined June 2018
Storytelling is a superpower. Steve Jobs said: "The most powerful person is the storyteller." Unfortunately, most people don't know how to tell a good story. So they are at the mercy of those who do. Let's change that: Here's 5 principles for telling an amazing story: 1. The Hook This is THE most important part of your story. It's what gets people invested enough to come along on the journey. A great hook does two things: • Plants a Seed of Intrigue • Compels the Audience Forward Best way I've found to accomplish both is through Open Cognitive Loops. But, before I break down how to Open Cognitive Loops, let's talk about the second principle: 2. The Image The power of story is that it unlocks something inside each of us: A blank canvas upon which your words can paint. Each brush stroke must be placed with intention. Each detail crafted with care. Get this part right and you can design worlds and characters in your audience's mind that they feel more connected to than the drab reality of their day-to-day lives. 3. The Lesson Have you ever told a story that started strong but petered out midway 'cause you couldn't figure out how to wrap it up? So instead, it just ends on a blech note with something like: "Yeah, I guess you just had to be there." Oof... I feel ya. We've all been there. The problem? You committed the most deadly of Storytelling Sins: You told a Story without giving it MEANING. When most people tell a story, they're simply reciting events in a chronological order and then leaving it to the audience to imbue it with meaning. Great storytellers don't leave this to chance. They tell you exactly WHY this story is so important and WHAT they want you to take away from it. Here's an example from a story I told the other day about my cat nearly dying: “The next morning we were scheduled to put him down. I remember feeling so impotent and shallow because I’d put a dollar value on the life of a loved one. Now, I get it… Sparta is just a cat. But that’s not the point. Because it’s about the larger truth: I wasn’t in a position to help if my dad, or my partner, or my siblings, were ever to fall sick. I resolved at that moment, money would never again be the reason I couldn’t help a loved one in need.” Alright, so what should you do if you're not sure what the meaning of your story is? Easy... Don't tell it. Seriously. A story without meaning is just a list of events. Nobody's life has ever been changed by a list. 4. The Two Journeys Every great story has a character striving to achieve a goal. Frodo must destroy the Ring. Harry must kill Voldemort. Luke must redeem his Dad. You must get a loaf of bread from the grocery store. (not all stories are epic) Now, within the struggle to achieve these goals, our character is actually on TWO journeys. 1. The External 2. The Internal The stories I listed above are The External. These are easy to visualize and the one that most of us think about when it comes to storytelling. However, The Internal struggle is the journey our character must go through in wrestling with who they are in relation to the world. THIS journey is the one that imbues our story with deep resonance. Without it, if we merely focus on The External struggle, we end up with a Michael Bay movie like The Transformers where everything is blowing up and yet nobody gives a shit. Let's take a step back to my Sparta-story... The External struggle is that Sparta is dying and needs surgery I can't afford. The Internal struggle is realizing I hate myself because I've put a price on my loved one's life. The key to telling a great story lies in your ability to resolve both the External and Internal Journey. If you can master this, you can make an impactful story out of anything... Even something so small as picking up a loaf of bread from the grocery store. 5. Closing Loops At the beginning of this post I said that great stories plant a seed of intrigue and compel the audience forward. To accomplish this I said we Open Cognitive Loops. But I didn't tell you what an Open Cognitive Loop is... Instead, I showed you (by opening one). Seriously, go back and look to see how I did it. See, an Open Cognitive Loop is simply a question that needs answering. One of the ways to keep your audience on the edge of their seat and invested in the story is to keep opening and closing cognitive loops until the very end. But the truth is, ending your story is often the hardest parts. So here's a trick: Next time you find yourself meandering lamely towards an ending and can't figure out how to wrap things up... Use these words: "I share this with you because..." And then tell them exactly why you shared it with them. This is called The Tie Down. It brings everything full circle and gives a sense of closure (which is a story in and of itself for another day). Here's how it works in real time: I share these five principles of storytelling with you because I believe every single one of us has a story inside... A story with the potential to change the world if only we knew how to tell it better. I believe Storytelling is a Superpower... And I can't wait to see what you do with yours. Yo, if you want more stories about business, investing, and personal development, give me a follow @AnthonyVicino .
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In 2007, I was 1 of 2 designers on Google Maps. The app was growing like wildfire. But it was becoming a cluttered mess — new features were being shoved into every pixel. Here’s the 4-step process we used to redesign Google Maps into one of the most loved apps in the world: 🧵 ––– But first, it’s important to understand it is normal to build a product based on the underlying technical structure. In 2005, Google Maps queried one of three databases for any search: • Maps data • Local business data • Directions data Not surprisingly, the first version of the website had three tabs, one for each of these databases: Maps, Local Search, Directions. ––– By 2007, Google Maps still wasn’t the dominant mapping application. But it had hit PMF, its user base was growing quickly, and we were rapidly adding new content and features like: • Satellite and Terrain views • Streetview, 3D buildings, Traffic • Editable map data, Reviews, Photos • Transit Data We were wedging new features into any space we could find in the UI. It became clear the user experience was suffering and the product was growing increasingly complicated. At that time, our VP, Marissa Mayer likened Google Maps to a Christmas tree that we kept adding more and more ornaments to until it started to fall over… We tried many different ways to rearrange the UI to accommodate new features. Eventually we had to step back and rethink Google Maps based on what we knew was working, what brought people to the product, and what we believed the future might look like. ––– These were the 4 key steps we took to simplify the design of Google Maps to be the intuitive, durable, much-loved product that 1B people still use today: 1. Deconstruct We wrote down all of the product’s current and upcoming content, features, and functionality and loosely grouped them into categories: • Core features — The most common tasks people came to do (search, get directions, find businesses) • Aspirational use cases — Tasks we wanted people to start doing (adding their own content, correcting inaccurate information, using Maps to explore new places, etc.) • Global actions — Actions that impacted the entire page (print, share, save, etc.) • Use case specific actions — Actions that were relevant only within a specific use case (eg while getting directions, being able to drag a route or add a destination) • Related features — Things that weren’t a part of Google Maps at the time, but existed and were closely related. (eg transit information, business searches on Google.com) ––– 2. Reframe We leveraged a combination of user research, business goals, and our own intuition to make the product better, simpler, and scalable over time. We focused on understanding: • What brought people to the product • How they navigated through the product • What was working well • What flows were confusing • What things were missing • What information was valuable when • What functionality was redundant We emerged with several key points: • “Searching” was the most pivotal task in Maps • Searching addresses, businesses, parks, mountains, cities, etc could all be thought of as searching for “places” • Getting directions was important, but rarely happened between two specific addresses. Directions searches usually had a known start or end point, like home or work. It was also more intuitive to be able to search for directions by a place name e.g., Carmel Library rather than having to look up the address first. • It was strategically important for people to be able to contribute content to Google Maps and to be able to explore the world around them. ––– 3. Reconstruct Based on what we learned, we then explored ways to reshape the product. We held these general usability principles in mind: • Entry points to core use cases should be prominent • Flows within core use cases should be intuitive • Common actions, interactions, and views should be consistent • Contextual actions should be accessible when relevant This is one exploration of clustering tasks and connecting relevant content: Our explorations of how to reconstruct the site around people’s needs and flows led to several key design changes: • There would be only one search box for everything • Directions would live as a secondary feature • Other features would appear in context (eg, transit became a mode within directions) ––– 4. Scale for the future This was 2007. We knew the product would continue to evolve, the information set would grow exponentially, and the feature set would continue to expand. But by focusing on key use cases and folding information in to the UI where it was relevant, we created a framework to support future growth. 16 years later, Google Maps has continued to evolve, yet is still a simple, intuitive, much-loved product that 1B people use around the globe. For more on design, follow @elizlaraki
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Steve Jobs said: “The most powerful person in the world is the storyteller.” Here’s the storytelling framework Jobs used (that you can too):
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Wendy Tapper retweeted
Hard skills get you hired. But ChatGPT prompts get you promoted. 11 prompts to accelerate your career:
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