Pony | Weft (@withweft) profile picture

Pony | Weft

@withweft

Founder of Weft. Helping SaaS teams improve customer-request handoffs across support, product and engineering. Assessments & practical workflow blueprints.

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Joined October 2026
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Hari Murali (@get2harikris) profile picture
Hari Murali
@get2harikrisOct 30
Consider a ticket marked “closed” while the customer’s problem remains unresolved. Support has handed it to product. Product has handed it to engineering. Each handoff is complete. The customer is still asking what happens next.
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