24 Hour Fitness Help

@brettsprinklr Brett, how can we assist you?

@MatthewBring4 Matthew, thank you for your email. We are looking into this and we'll have someone follow up with you.

@jellyhlee Jay, update your 24go app to current software. Open the apple watch app and install the 24go app to your watch. When you click on the app on the watch, it should show a check-in icon. Simply click on it and a QR code will generate.

@DoesitDiego Hi, please send us an email at [email protected] with your membership details and contact information and a recap of your experience we’ll look into your concern.

@Nico_Lang Hi Elon, we take matters like this seriously and will have some follow up with you.

@AndrewCheng3 Andrew, we apologize for the inconvenience. Please don’t hesitate to bring this to your club manager's attention. We’ll also follow up with the team.

@realmasonlowe Mason, we continue to monitor club usage patterns as we explore operational updates such as extended hours. Please download the 24GO fitness app and opt-in for notifications—it’s a great way to stay informed about changes, service updates and more.

@d_ankmem_es Hi, thank you for sharing your experience. Please don’t hesitate to bring this to your club manager's attention. We’ll also follow up with the team.

@fuckthelawyers Hi, when you move to a new state, your current 24 Hour Fitness regional membership will need to be rewritten to your new location. Your new 24 Hour Fitness location can assist with the rewrite.

@alanftw49 Alan, please call or visit the club you’d like to use, and a team member will be happy to assist you. You can find a club near you by using the following link: 24hourfitness.com/health_clu…

@AshadullahSk1 Hi, how can we assist you?

@lafmonster Sandy, log into your account, click on 'My Account' at the top of the page. In the middle of the next page, click on 'Personal Training'. You should be able to see the information you are looking for there.

@jakelfassy Jacob, please send us an email at [email protected] with your membership details, contact information and a copy of your passport or airline ticket stub showing the date you left the country and we’ll assist you.

@DaneCarroll11 Dane, per your request, we have cancelled your 24 Hour Fitness membership and have refunded the recent charge of $49.99. Please allow up to 5 business days for the credit to reflect back to your account.

@hammondgal Lynette, please send us an email at [email protected] with your membership details, contact information, and details of the incidents that occurred and we’ll assist you.

@PersonPortland Hi, you will want to follow up with the general manager of the club who can look into the concern and assist you.

@jonajackso Jonathan, based on the information you provided, we were able to locate the membership and remove your email. We have also reached out to the member to advised. We apologize for any inconvenience this may have caused.

@misskayluuhcan Kayla, thank you for your feedback. Do you recall whom you spoke with?

@ElnegroNaso Hi, please bring this to your club manager's attention who can look into this further and assist you.

@JulieMatzen Thank you for bringing this to our attention. We are following with the club to have this addressed.