Multi-Award Winning Managed IT Support & Cyber Security in London, Hertfordshire & Manchester đ
London, England
Joined August 2008
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Amazing Support Ranked Among Global Most Elite 501 Managed Service Providers amzsup.co/MSP501 [Press Release] #MSP501
All Microsoft 365 products and services are now operational
We are deeply sorry for the disruption this incident has caused our customers and partners. We know the trust they place in our services and take that responsibility extremely seriously. We are seeing broad recovery and stability across our services.
This was a technical issue not related to cyber or AI / agents. The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change. We have addressed the underlying issue and continue to restore service to remaining customers and regions.
Given the scale of demand, we restored services gradually, validating stability at each stage. While this took longer, it helped ensure a stable restoration.
We will provide a full post-incident report once our review is complete.
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A quick question for UK SMEs:
If ransomware hit tomorrow, would you know (with confidence) your RTO and RPO?
In plain English:
RTO = how quickly you need systems back
RPO = how much data you can afford to lose
If those arenât written down and tested, youâre guessing under pressure.
If you want help sanity-checking your backup and recovery plan, get in touch:
amazingsupport.co.uk/free-coâŚ
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A quick question for UK SMEs:
If ransomware hit tomorrow, would you know (with confidence) your RTO and RPO?
In plain English:
RTO = how quickly you need systems back
RPO = how much data you can afford to lose
If those arenât written down and tested, youâre guessing under pressure.
If you want help sanity-checking your backup and recovery plan, get in touch:
amazingsupport.co.uk/free-coâŚ
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Remote access is brilliant for productivity. Businesses and employees were not able to continue working during Covid without a RWP (remote working policy).
But, it's also one of the easiest ways attackers get in if remote access is not locked down properly.
A solid baseline usually includes MFA, device compliance checks, and conditional access rules that match how your team actually works.
If you're not sure where your gaps are, book a free consultation and we'll talk it through:
amazingsupport.co.uk/contactâŚ
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One of the fastest ways to reduce cyber risk in Microsoft 365 is to tighten access governance.
If you can't quickly answer:
Who has access to what?
Which accounts are privileged?
Which users are inactive but still enabled?
You're carrying unnecessary risk.
If you'd like a clear, practical plan to tidy this up (without breaking day-to-day work), book a free consultation:
amazingsupport.co.uk/free-coâŚ
130
Our Director @JamieClaret has joined @LBC this morning with @mrjamesob to discuss the current @Microsoft 365 outage affecting hundreds of thousand of users and thousands of businesses globally
Listen back! đď¸
You can stay up to date with Microsoft Service Health @MSFT365Status
If youâre relying on âbest effortâ IT support, youâre also relying on luck.
Our free 20-minute IT Security Audit reviews 19 critical areas across your environment and gives you a clear risk score, plus practical next steps (no obligation).
Book your audit here:
audit.amazingsupport.co.uk/gâŚ
Or read more about whatâs included:
amazingsupport.co.uk/it-audiâŚ
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Microsoft 365 Service Degradation đ¨
Microsoft 365 services that interact with Exchange Online and email services are still impacted from yesterday evening.
Users may be unable to connect to multiple Microsoft 365 services.
Check Microsoft Service Health Status:
1. @MSFT365Status
2. status.cloud.microsoft/
Microsoft engineers are scaling up virtual machines so that traffic can be re-routed to other servers. Services are intermittent.
We will update when we have more information from Microsoft.
Microsoft 365 Outage đ¨
Users may be unable to connect to their mailboxes in Exchange Online through multiple connection methods
As reported by @MSFT365Status
If youâre having issues with your Microsoft 365 email, weâd suggest checking again in a few hours time
You can read the full status report below
Amazing Support retweeted
BREAKING: Hundreds of thousands of users around the world are still affected by the global outage at Microsoft, affecting its Outlook, Teams, Copilot and 365 services.
Follow the latest updates đ trib.al/4O4X5hZ
đş Sky 501, Virgin 602, Freeview 233 and YouTube
Microsoft 365 Outage đ¨
Users may be unable to connect to their mailboxes in Exchange Online through multiple connection methods
As reported by @MSFT365Status
If youâre having issues with your Microsoft 365 email, weâd suggest checking again in a few hours time
You can read the full status report below
Amazing Support retweeted
While we're working to mitigate impact, we've confirmed the issue may affect Microsoft 365 service connectivity for users in any region, more information will be provided in the Microsoft 365 admin center under EX1550543.
Amazing Support retweeted
We're investigating reports of users experiencing issues accessing Exchange Online mailboxes through multiple connection methods in the Americas. More details can be found in the Microsoft 365 admin center under EX1550543.
Ransomware isnât just a âcyberâ problem. Itâs an âoutageâ problem.
If youâre heading into December with no tested recovery plan, youâre relying on luck.
A solid recovery plan answers:
What gets restored first?
How long will it take?
Who makes the call?
If youâd like a clear view of your current risk and readiness, our free 20-minute IT Security Audit checks 19 critical areas.
Start here: audit.amazingsupport.co.uk/gâŚ
More detail: amazingsupport.co.uk/it-audiâŚ
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A good IT QBR (Quarterly Business Review) shouldnât be a box-ticking meeting.
For SMEs in London, Hertfordshire and Manchester, it should answer:
Whatâs improved?
Whatâs still risky?
Whatâs the plan for the next 90 days?
If youâre not getting that clarity from your current provider, we can help.
Book a free consultation:
amazingsupport.co.uk/free-coâŚ
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December is a great time to tighten Microsoft 365 security, before teams go on leave.
A simple governance check can reduce risk fast:
Are admin roles limited to the right people?
Do leavers and contractors lose access immediately?
Are shared mailboxes and SharePoint sites still appropriate?
If you're in London, Hertfordshire, or Manchester and want us to sense-check your setup, book a free consultation: amazingsupport.co.uk/free-coâŚ
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Microsoft 365 access governance is one of those things that feels âfineâ until it suddenly isnât.
If youâre in London, Hertfordshire or Manchester, hereâs a quick check:
Who can access sensitive SharePoint/Teams data, and how quickly can you remove access when roles change?
Re-read our blog on some quick easy Microsoft 365 wins: amazingsupport.co.uk/blog/miâŚ
If you want us to review your current setup and tighten it up, get in touch:
amazingsupport.co.uk/contactâŚ
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If youâre comparing IT providers, ask this one question:
When something breaks, who owns it end-to-end?
For SMEs across London, Hertfordshire and Manchester, âownershipâ is what turns IT from a constant distraction into a stable foundation.
If youâre ready for proactive support that takes responsibility, get in touch:
amazingsupport.co.uk/contactâŚ
10
If youâre an SME in Hertfordshire, London, or Manchester, your IT shouldnât feel like a constant background worry.
The goal of managed IT support is simple: fewer surprises, clearer ownership, and issues caught early (before they become downtime).
Thatâs what we build with The Amazing WayÂŽ: proactive monitoring, fast response, and a team that takes full responsibility.
Book a free consultation: amazingsupport.co.uk/free-coâŚ
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Before you wrap up for the holidays, itâs worth asking one question:
If a cyber incident hit tomorrow, would you know your exposure and your next steps?
Our free 20-minute IT Security Audit checks 19 critical areas and gives you a clear risk score with practical actions (no obligation).
Start here: audit.amazingsupport.co.uk/gâŚ
More detail: amazingsupport.co.uk/it-audiâŚ
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