Multi-Award Winning Managed IT Support & Cyber Security in London, Hertfordshire & Manchester 🏆
London, England
Joined August 2008
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All Microsoft 365 products and services are now operational
We are deeply sorry for the disruption this incident has caused our customers and partners. We know the trust they place in our services and take that responsibility extremely seriously. We are seeing broad recovery and stability across our services.
This was a technical issue not related to cyber or AI / agents. The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change. We have addressed the underlying issue and continue to restore service to remaining customers and regions.
Given the scale of demand, we restored services gradually, validating stability at each stage. While this took longer, it helped ensure a stable restoration.
We will provide a full post-incident report once our review is complete.
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A quick question for UK SMEs:
If ransomware hit tomorrow, would you know (with confidence) your RTO and RPO?
In plain English:
RTO = how quickly you need systems back
RPO = how much data you can afford to lose
If those aren’t written down and tested, you’re guessing under pressure.
If you want help sanity-checking your backup and recovery plan, get in touch:
amazingsupport.co.uk/free-co…
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A quick question for UK SMEs:
If ransomware hit tomorrow, would you know (with confidence) your RTO and RPO?
In plain English:
RTO = how quickly you need systems back
RPO = how much data you can afford to lose
If those aren’t written down and tested, you’re guessing under pressure.
If you want help sanity-checking your backup and recovery plan, get in touch:
amazingsupport.co.uk/free-co…
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Remote access is brilliant for productivity. Businesses and employees were not able to continue working during Covid without a RWP (remote working policy).
But, it's also one of the easiest ways attackers get in if remote access is not locked down properly.
A solid baseline usually includes MFA, device compliance checks, and conditional access rules that match how your team actually works.
If you're not sure where your gaps are, book a free consultation and we'll talk it through:
amazingsupport.co.uk/contact…
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One of the fastest ways to reduce cyber risk in Microsoft 365 is to tighten access governance.
If you can't quickly answer:
Who has access to what?
Which accounts are privileged?
Which users are inactive but still enabled?
You're carrying unnecessary risk.
If you'd like a clear, practical plan to tidy this up (without breaking day-to-day work), book a free consultation:
amazingsupport.co.uk/free-co…
130
Our Director @JamieClaret has joined @LBC this morning with @mrjamesob to discuss the current @Microsoft 365 outage affecting hundreds of thousand of users and thousands of businesses globally
Listen back! 🎙️
You can stay up to date with Microsoft Service Health @MSFT365Status
If you’re relying on “best effort” IT support, you’re also relying on luck.
Our free 20-minute IT Security Audit reviews 19 critical areas across your environment and gives you a clear risk score, plus practical next steps (no obligation).
Book your audit here:
audit.amazingsupport.co.uk/g…
Or read more about what’s included:
amazingsupport.co.uk/it-audi…
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Microsoft 365 Outage 🚨
Users may be unable to connect to their mailboxes in Exchange Online through multiple connection methods
As reported by @MSFT365Status
If you’re having issues with your Microsoft 365 email, we’d suggest checking again in a few hours time
You can read the full status report below
Ransomware isn’t just a “cyber” problem. It’s an “outage” problem.
If you’re heading into December with no tested recovery plan, you’re relying on luck.
A solid recovery plan answers:
What gets restored first?
How long will it take?
Who makes the call?
If you’d like a clear view of your current risk and readiness, our free 20-minute IT Security Audit checks 19 critical areas.
Start here: audit.amazingsupport.co.uk/g…
More detail: amazingsupport.co.uk/it-audi…
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A good IT QBR (Quarterly Business Review) shouldn’t be a box-ticking meeting.
For SMEs in London, Hertfordshire and Manchester, it should answer:
What’s improved?
What’s still risky?
What’s the plan for the next 90 days?
If you’re not getting that clarity from your current provider, we can help.
Book a free consultation:
amazingsupport.co.uk/free-co…
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