Chris Graham (@ChrisGrahamUK) profile picture

Chris Graham

@ChrisGrahamUK

Goodbye Twitter. We had some good times, but nothing lasts forever. Find me on Blue Sky: https://xitter.gq/t.co/Uxm6J5Kb7O

Joined May 2011
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Photo by Chris Graham (@ChrisGrahamUK)Photo by Chris Graham (@ChrisGrahamUK)Photo by Chris Graham (@ChrisGrahamUK)Photo by Chris Graham (@ChrisGrahamUK)Photo by Chris Graham (@ChrisGrahamUK)Photo by Chris Graham (@ChrisGrahamUK)Photo by Chris Graham (@ChrisGrahamUK)Photo by Chris Graham (@ChrisGrahamUK)Photo by Chris Graham (@ChrisGrahamUK)Photo by Chris Graham (@ChrisGrahamUK)
I'm trying to join the eXodus and move to BlueSky - but it's hard to get started and build up my feed. If you're on there, please consider following me at bsky.app/profile/chrisgraham… so that I can follow you back.
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🧵 Shortly, our Chief Executive @jacoblant will be part of a panel at @NHSProviders #NHSP24 ⏲️10:25 📍Auditorium He'll be challenging Darzi's diagnosis that "the patient voice is not loud enough" - pointing to the volumes of patient experience evidence gathered by the system
A powerpoint slide. Title reads: Reflections on Darzi's Diagnosis. The slide is split into three sections lengthways. The first section reads: Four heavily inter-related factors have contributed to the current dire state of the NHS. They are: - Austerity in funding and capital starvation. - The impact of the Covid-19 pandemic and its aftermath. -Management structures and systems. -Lack of patient voice and staff engagement. "The patient voice is not loud enough". The middle section shows a pie chart which depicts 314 charts on system data and 5 charts on patient voice. The third section reads: The volume of patient voice. -4.3 million respondents to the National Patient Surveys over the last 5 years. -Friends and Family test respondents hit 1.95 million for the month of August 2024. -241k written complaints in 2023/24 - up 5.4% on the year before. -Healthwatch network gathers experiences from 350k - 400k a year. VCSE surveys engagement: - Carers UK Survey, Stroke Ass & Macmillan helpl

ALT A powerpoint slide. Title reads: Reflections on Darzi's Diagnosis. The slide is split into three sections lengthways. The first section reads: Four heavily inter-related factors have contributed to the current dire state of the NHS. They are: - Austerity in funding and capital starvation. - The impact of the Covid-19 pandemic and its aftermath. -Management structures and systems. -Lack of patient voice and staff engagement. "The patient voice is not loud enough". The middle section shows a pie chart which depicts 314 charts on system data and 5 charts on patient voice. The third section reads: The volume of patient voice. -4.3 million respondents to the National Patient Surveys over the last 5 years. -Friends and Family test respondents hit 1.95 million for the month of August 2024. -241k written complaints in 2023/24 - up 5.4% on the year before. -Healthwatch network gathers experiences from 350k - 400k a year. VCSE surveys engagement: - Carers UK Survey, Stroke Ass & Macmillan helpl

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POV: someone has said something nice about you, but it's a bot account
Ella (@alzmalzm009) profile pictureElla@alzmalzm0098 Oct 2024
Replying to @nailawadi @ChrisGrahamUK @CAlexanderNHS @shanedegaris @PEN_NEWS @martinworwood @AlisonG13100467
That keynote by @ChrisGrahamUK was so insightful! It's amazing to see how roles are evolving to bridge insights and patient experience. Exciting times ahead for us in this field! 🌟
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#PENNA24 keynote presentation @ChrisGrahamUK Group CEO of Picker on using insights for understanding and improving person centred care. Nicely articulated why roles like mine increasingly span both insights and patient experience! @CAlexanderNHS @shanedegaris @PEN_NEWS
Image from Nikant Ailawadi 💙 (@nailawadi)
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Replying to @ChrisGrahamUK @alf_collins
It's difficult for a 'true partnership' to be achieved, when the power dynamics between #clinician and #patient are so unequal. I'm not sure the power imbalance will ever change. Whilst it remains so, 'self-determination' and 'patient involvement' will be 'gifts kindly bestowed.'
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Moving article in @JAMA_current from a clinician experiencing hospital care as a family member - well worth a read: jamanetwork.com/journals/jam…
Image from Chris Graham (@ChrisGrahamUK)
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Great piece from @acpatient @tessajlrichards @ceineken: "Patients ... are saying it loud and clear—we want full interactive access to our medical records through well designed apps or portals that we can use to inform our decisions and manage our care." bmj.com/content/386/bmj.q138…
Patients need access to their medical records—now

Patients need access to their medical records—now

Giving patients real time access to their full electronic health records can help them to manage their health as effectively as possible Patients, particularly those with long term conditions, have a...

bmj.com
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Chris Graham retweeted
The BMJ (@bmj_latest) profile picture
The BMJ
@bmj_latest12 Jul 2024
"Patient feedback should be welcomed for the insights it can offer into the quality and safety of healthcare, particularly when it comes to staff blind spots or failings in institutional culture." @jamesfm55 @careopinion on the value of patient feedback bmj.com/content/386/bmj.q124…
Online patient feedback offers important insights into the safety and quality of care

Online patient feedback offers important insights into the safety and quality of care

Patient feedback is an overlooked source of information, writes James Munro How useful is online patient feedback? Are patients really telling us anything we need to know about the quality and safety...

bmj.com
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Oh. On the bright side, this site does offer me the opportunity to pay for a private virtual GP appointment. #patientchoice
Image from Chris Graham (@ChrisGrahamUK)
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I would prefer to be able to book GP appointments online: it's how I interact with just about every other service I ever deal with. But If I absolutely have to call or visit in person, why can't the site just say that instead of offering four dead ends?
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Maybe this is a petty example but it's typical of the lack of thought for UX in NHS online services. Not only does it fail to respect users' time, but it prevents services from benefiting from digital platforms. A wasted opportunity.
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...oh, that didn't go very well. Let's go back and try 'BOOK WITH PATIENT ACCESS'
Image from Chris Graham (@ChrisGrahamUK)
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To log into Patient Access I have to use my NHS login, which involves clicking through four screens and receiving a text message for 2FA. But it'll be worth it when I can book a GP appointment online.
Image from Chris Graham (@ChrisGrahamUK)
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According to the GP Patient Survey 2024, 69% of people have used online GP services in the last year - but only 17% used them last time they tried to contact their practice. Why? Let's see if my local practice's website can help us find an answer.
Chris Graham (@ChrisGrahamUK) profile pictureChris Graham@ChrisGrahamUK11 Jul 2024
Replying to @jacoblant @BransonChris @wesstreeting @NVTweeting
Yeah, that's particularly interesting because 69% said they'd used online GP services in the last 12 months, but only 17% said that the *last* time they contacted their practice it was online. Seems like online services aren't persuading people they can be first port of call.
Image from Chris Graham (@ChrisGrahamUK)
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The 'APPOINTMENTS' page lists a few options. Online services are convenient for me so I select 'CONTACT YOUR GP ONLINE' and...
Image from Chris Graham (@ChrisGrahamUK)
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Picture the scene: I want to book a GP appointment. So I visit my GP practice's website. Great! There's a big 'APPOINTMENTS' button. I click that.
Image from Chris Graham (@ChrisGrahamUK)
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Interesting results in the 2024 GP Patient Survey from @NHSEngland & @IpsosUK. See gp-patient.co.uk/ for details or below for some quick takes: #thread 🧵
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7. Overall, the results suggest an urgent need to improve access to general practice - including access via digital services and out-of-hours. These adverse factors undermine people's experiences of care and solutions go beyond ending the 9am rush for appointments.
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8. Credit to @NHSEngland & @IpsosUK for the results and charts, which are available in the national report at gp-patient.co.uk/ - definitely worth a read!
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