Decooda (@Decooda) header
Decooda (@Decooda) profile picture

An #AI based #CX platform surfacing specific aspects of the #CustomerExperience that significantly influence #ConsumerBehavior. Get the “Why of things”

Atlanta, GA
Joined October 2010
Photo by Decooda (@Decooda)Photo by Decooda (@Decooda)Photo by Decooda (@Decooda)Photo by Decooda (@Decooda)Photo by Decooda (@Decooda)Photo by Decooda (@Decooda)Photo by Decooda (@Decooda)Photo by Decooda (@Decooda)Photo by Decooda (@Decooda)Photo by Decooda (@Decooda)
Decooda retweeted
In this webinar replay, we demonstrate how to take shoppers' insights and turn them into positive outcomes through effective mystery shopping integrated with imaginative questions. decooda.com/blog/customer-ex…
1
1
I am having a lot of fun working with @IntelliShop creating a new holistic view of the shopper omni-channel experience. #cx #brand #mrx
The Experience Assessment creates a holistic view of the shopper experience on location, at your website or in your call center that helps you turn insights into outcomes. decooda.com/experience-asses…
1
1
How brands respond to people navigating the pandemic will not be forgotten. Learn how @Decooda and @CXWorkout have teamed up to help brands make history as they respond to #CX under COVID-19. #JourneyInterrupted Webinar - June 3 Register now: bit.ly/DecoodaJune3
Hey #CX pros, do you know how the shifting spending habits of Americans after COVID-19 will impact the customer journey? New research from @decooda will help you understand: #JourneyInterrupted | May 13, noon ET Webinar 2 of 3 | Financial Well-Being decooda.zoom.us/webinar/regi…
1
1
RT @CXWorkout: Tomorrow at noon ET, our #JourneyInterrupted webinar will explore shifting views on financial services & well-being. I will moderate a panel of experts with awesome insights! Register bit.ly/DecoodaMay13 #CX #mrx #COVID19 #newmr #iiex
1
4
Decooda retweeted
On National Nurses Day and every day, thank you to all the nurses for your resilience in your ongoing fight to protect us all. #NursesDay
4
6
Per #COVID19 study by @Decooda , #brands cited as going above and beyond got #NPS of 72 while those who let people down got -77 #CX #brandloyalty
Thank you! Was a good day
2
2
Emotion insight is key to extraordinary customer experience. Learn how to read & exploit emotion, empathy & effort at the CX-emotion.com conference, 20 June in London. 🇬🇧 @CXemotion #CX #UX #MRX #EmotionAI #EmotionLP
5
5
2
14