Channel 4 Dispatches went undercover inside the Financial Ombudsman Service @financialombuds. What they filmed should have shut the place down. Their own staff said this on camera: "I'm not proud to admit it but I've done it myself. Just taken a chance and just slung stuff through, with any old decision." "You're more likely to meet your targets if you're not upholding them." 11,000 cases fell into a black hole for two years. Some of those letters said "I am going to lose my house." @UKParliament demanded answers. Baroness Ros Altmann called it shocking. MPs threatened a full inquiry. FOS said the footage was "not representative." Nothing changed. Fast forward to today. My own complaint against @rsagroup / @IntactInsurance is now being formally handled by Gary Smith @G8GWS of @MeridianLegals. Gary is the lawyer leading the FOS Litigation Group, a group built on over 1,000 documented FOS failures. He is preparing a judicial review of the FOS. My case has been submitted by Meridian as my regulated representative because what happened to me fits the same pattern Channel 4 filmed. If you have had a complaint dismissed by the FOS and you believe it was handled without proper scrutiny, contact Gary directly at Meridian Legal Services. 0121 516 0675 @MeridianLegals The full transcript of what @C4Dispatches filmed inside the FOS is in the comments. Read it and tell me this is not exactly what is still happening today.