@DoingDesignOps

A journey into DesignOps @NHS was @CoopDigital

 Manchester, England
Joined June 2019
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After doing many retros with our new starters. We've created a space to help them connect with the people they work with.
Miro board welcoming our latest new starter. With photos of the office, team mission, key things to know, faces of all the design team, slack channels to join and what they will be doing for their first few weeks, complete with down time tasks to put up.

ALT Miro board welcoming our latest new starter. With photos of the office, team mission, key things to know, faces of all the design team, slack channels to join and what they will be doing for their first few weeks, complete with down time tasks to put up.

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It's been great to see our design system team adopting our "component lounge". The goal was to lower the barrier to contribution for our busy teams. This has resulted in knowledge sharing increasing, which ultimately gives a better experience to our end users. 💕
A screenshot of our component lounge, which contains a set of cards describing components.

ALT A screenshot of our component lounge, which contains a set of cards describing components.

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3. Communication - Research needs to be clearly communicated in a consistent way 4. Impact - Key insights need to be visible across products
Picture of a poster: Research needs to be clearly communicated in a consistent way • Communicate your findings in the best way for your team 
and stakeholders ​ • Language should be consistent ​ • Insights are consistently communicated across 
product teams ​ • Insights have the full context

ALT Picture of a poster: Research needs to be clearly communicated in a consistent way • Communicate your findings in the best way for your team 
and stakeholders ​ • Language should be consistent ​ • Insights are consistently communicated across 
product teams ​ • Insights have the full context

Picture of a poster: Key insights need to be visible across products ​ • Existing insights need linking for people to see the relationships over time • Insights linked to other sources of data (Qual & Quant) hold more weight across the business ​

ALT Picture of a poster: Key insights need to be visible across products ​ • Existing insights need linking for people to see the relationships over time • Insights linked to other sources of data (Qual & Quant) hold more weight across the business ​

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After interviewing our researchers we created 4 pillars to focus our efforts on for research storage : 1. Accessible - Research needs to be findable and accessible 2. Onboarding - Researchers need to have a succinct induction
Picture of a poster: Research needs to be findable and accessible ​ • Everyone can access previous research when needed ​ • People know the locations of insights and relevant research ​ • Folders are consistently labelled across products ​ • Researchers own the structure they store their research within their product team

ALT Picture of a poster: Research needs to be findable and accessible ​ • Everyone can access previous research when needed ​ • People know the locations of insights and relevant research ​ • Folders are consistently labelled across products ​ • Researchers own the structure they store their research within their product team

Picture of a poster: Researchers need to have a succinct induction • We need to know why our product is in its current form ​so we 
don’t repeat work • We need to understand the constraints of the product to 
add value ​ • Standardised documents enables us to start quicker

ALT Picture of a poster: Researchers need to have a succinct induction • We need to know why our product is in its current form ​so we 
don’t repeat work • We need to understand the constraints of the product to 
add value ​ • Standardised documents enables us to start quicker

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Getting people to contribute to design systems at scale can be tough. To lower the barrier we set up a board in Miro called the component lounge™. It has 3 questions: 1. Do you have an example of the component? (screenshot and link / product name if possible)
Screenshot of a Miro board, with multiple cards on with the 3 questions in the tweet.

ALT Screenshot of a Miro board, with multiple cards on with the 3 questions in the tweet.

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Next week we'll be trying out our "component lounge" in an attempt to create a time boxed habitual way of design system contribution at scale. #DesignOps
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V1.0 of DesignOps focus posters up, ready for feedback and improvements. We're currently working with our content designers to improve. #designops #iterate
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