@DoingDesignOps

A journey into DesignOps @NHS was @CoopDigital

 Manchester, England
Joined June 2019
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  • Followers757
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What data do you collect about your team? What do you use it for?
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This needs to be participatory. The challenge then becomes how do you involve people who don’t control their time.
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Pleasing the individual needs of people is the equivalent of holding your hand over a leaky pipe. It's not sustainable. So then you’re getting into change management. You have to change the environment or the system.
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To do DesignOps the skills of a designer is essential. The hard bit is the focus. People will pull you in all directions. The urge to please and receive gratification is always there.
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After doing many retros with our new starters. We've created a space to help them connect with the people they work with.
Miro board welcoming our latest new starter. With photos of the office, team mission, key things to know, faces of all the design team, slack channels to join and what they will be doing for their first few weeks, complete with down time tasks to put up.

ALT Miro board welcoming our latest new starter. With photos of the office, team mission, key things to know, faces of all the design team, slack channels to join and what they will be doing for their first few weeks, complete with down time tasks to put up.

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It's been great to see our design system team adopting our "component lounge". The goal was to lower the barrier to contribution for our busy teams. This has resulted in knowledge sharing increasing, which ultimately gives a better experience to our end users. 💕
A screenshot of our component lounge, which contains a set of cards describing components.

ALT A screenshot of our component lounge, which contains a set of cards describing components.

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Replying to @DoingDesignOps @SparkleClass @davecunningham @Kaaleekaa_
I've DMed you the full text. If you need another format please let me know.
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Replying to @SparkleClass @davecunningham @Kaaleekaa_
Oh no sorry, Rachel. The images have full alt text, and are large enough for zoom, the colours pass contrast tests too. I'll DM you the full text, as I'm struggling to fit it all in a Tweet.
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3. Communication - Research needs to be clearly communicated in a consistent way 4. Impact - Key insights need to be visible across products
Picture of a poster: Research needs to be clearly communicated in a consistent way • Communicate your findings in the best way for your team 
and stakeholders ​ • Language should be consistent ​ • Insights are consistently communicated across 
product teams ​ • Insights have the full context

ALT Picture of a poster: Research needs to be clearly communicated in a consistent way • Communicate your findings in the best way for your team 
and stakeholders ​ • Language should be consistent ​ • Insights are consistently communicated across 
product teams ​ • Insights have the full context

Picture of a poster: Key insights need to be visible across products ​ • Existing insights need linking for people to see the relationships over time • Insights linked to other sources of data (Qual & Quant) hold more weight across the business ​

ALT Picture of a poster: Key insights need to be visible across products ​ • Existing insights need linking for people to see the relationships over time • Insights linked to other sources of data (Qual & Quant) hold more weight across the business ​

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After interviewing our researchers we created 4 pillars to focus our efforts on for research storage : 1. Accessible - Research needs to be findable and accessible 2. Onboarding - Researchers need to have a succinct induction
Picture of a poster: Research needs to be findable and accessible ​ • Everyone can access previous research when needed ​ • People know the locations of insights and relevant research ​ • Folders are consistently labelled across products ​ • Researchers own the structure they store their research within their product team

ALT Picture of a poster: Research needs to be findable and accessible ​ • Everyone can access previous research when needed ​ • People know the locations of insights and relevant research ​ • Folders are consistently labelled across products ​ • Researchers own the structure they store their research within their product team

Picture of a poster: Researchers need to have a succinct induction • We need to know why our product is in its current form ​so we 
don’t repeat work • We need to understand the constraints of the product to 
add value ​ • Standardised documents enables us to start quicker

ALT Picture of a poster: Researchers need to have a succinct induction • We need to know why our product is in its current form ​so we 
don’t repeat work • We need to understand the constraints of the product to 
add value ​ • Standardised documents enables us to start quicker

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Every team would benefit from having a pack.
Workshop Tactics@WorkshopTactics26 Aug 2020
COMPETITION TIME 🏆 Reply to this tweet with a reason you need Workshop Tactics in your life. 100 RTs completes the competition and 10 people will get a free deck from workshoptactics.com. (So a retweet = 1/10 odds you'll win 😜)
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What are you working on? #DesignOps
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2. Why do we need this component? 3. Is there any research to support the design of the component? Over the last couple of months we've had 29 contributions. Usually we'd have had 1 or 2 if that. #DesignOps #DesignSystems
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Getting people to contribute to design systems at scale can be tough. To lower the barrier we set up a board in Miro called the component lounge™. It has 3 questions: 1. Do you have an example of the component? (screenshot and link / product name if possible)
Screenshot of a Miro board, with multiple cards on with the 3 questions in the tweet.

ALT Screenshot of a Miro board, with multiple cards on with the 3 questions in the tweet.

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Next week we'll be trying out our "component lounge" in an attempt to create a time boxed habitual way of design system contribution at scale. #DesignOps
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DesignOps is 3 parts of a machine 1. The power: connecting design to the business by showing value, so teams are empowered 2. The cogs: if you don't have the tools & processes the machine doesn't work 3. The oil: delivering better customer experience by promoting best practise
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Here is my DesignOps interview with @DesignOps_MEL "Ultimately though DesignOp's goal is to support designers to do their best work." designops.lol/interviews/des… #DesignOps #Learning
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2/2 6. Get told you'll need the Starship Enterprise edition Cost £100k 7. Start to look elsewhere 8. Get 100 pictures of graphs showing how shit it will be if you don't purchase 9. Die
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1/2 The journey of enquiring about software 1. Request an appointment through website 2. Get an choice of times 3. Pick time, get 100 sales emails 4. Have a zoom call with someone who knows nothing 5. Organise a time with person who know something
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Cc @BrewChaCha @mgottschalk30 @danielsouza @breezyskies @AngelosArnis @alisonrand @daveixd
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