Building an outlaw brand. Words matter. Do the work. Sometimes I’m the cats. 😸😻😼🙀😽All views are mine 🗣
Planet Earth
Joined July 2019
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Candace (Berman) Sheitelman retweeted
It's better to be the wisest person in the room than the smartest.
People prove their intelligence by showing what they know. They reveal their wisdom by integrating what everyone knows.
Intelligence can be used to advance personal agendas. Wisdom guides groups to shared goals.
Candace (Berman) Sheitelman retweeted
Webinar from Genesys: "How to prepare, strategize and thrive in tough economic times." Learn how to kill products and lay off staff.
Candace (Berman) Sheitelman retweeted
At Google Venture a decade ago we searched for AI enabled companies and came up dry. That has changed. AI is going to eat software companies. Primarily because it creates entire new UX that incumbents can’t adopt without breaking their product. 10 year hypercycle just started.
Candace (Berman) Sheitelman retweeted
#Edify is proud to be a sponsor of @telarus Partner Summit! Join our RCMs Ross and John in Salt Lake City from August 2nd-5th.
hubs.ly/Q01hBYkR0
#BuiltForYOU #TelarusPartnerSummit #OlympiansOfTheChannel
Candace (Berman) Sheitelman retweeted
As I wrote in the June Insider Report, it's all about CX right now - it's where all the innovation is. #CCaaS is on fire.
Candace (Berman) Sheitelman retweeted
Did you miss the webinar last week? No problem, you can always go back to watch it and read a recap of the study in our blog 👇
Inside the Contact Center: A Study of Customer and Employee Experience hubs.ly/Q01c8gxs0
#CX #CustomerExperience #EX #EmployeeExperience
Candace (Berman) Sheitelman retweeted
Do the math: "The company now handles 80% of its inbound customer conversations using Edify Workflows rather than a human agent." We think a no-code #contactcenter is for everyone. What do you think?
hubs.ly/Q019PbF40
Candace (Berman) Sheitelman retweeted
Just read a post that said getting a company featured in the Magic Quadrant can take 3-5 YEARS… and at a *minimum* spend of $150k.
Why do CEOs still care about this?
Candace (Berman) Sheitelman retweeted
One-click video conferencing in the contact center? Welcome to Sync: hubs.ly/Q016Pzlx0
Candace (Berman) Sheitelman retweeted
To ensure success in the virtual world, credit unions need to ensure the continuation of top-of-the-line #customerservice and experiences. That's why we're sharing tips on modernizing the #memberexperience in credit unions from our partners @edifycx: hubs.ly/Q014FfCd0
Candace (Berman) Sheitelman retweeted
Listen to @EdifyCMO on @TheLLCpodcast talk about getting out of the mindset of 'the way we've always done it is how we have to keep doing it.' open.spotify.com/episode/0rv…
Candace (Berman) Sheitelman retweeted
We're in Las Vegas this week at @CustContactWeek to showcase our #cloud #CCaaS solution, Huddle CX, and speaking onstage with Google about optimizing #CX & #EX for today's digital natives. Stop by Booth 200 for a demo 🖥️ + 🎁 from under the @edifycx tree.
hubs.ly/Q010Nzrg0
Candace (Berman) Sheitelman retweeted
Are you making customers feel warm + fuzzy or frustrated? 😊😐☹️ People will remember how your brand made them feel long after the interaction is over. Find out how to make customers feel truly cared for with emotion detection & empathy training: hubs.ly/H0-58Gj0
Candace (Berman) Sheitelman retweeted
At the GDS CX Innovation Summit last week, leaders discussed the challenges they're trying to solve & what's standing in their way. @EdifyCMO realized the pain points around #EX and #CX could all be traced back to the same major legacy tech failings.
hubs.ly/H0_HTKD0
Candace (Berman) Sheitelman retweeted
Let me be blunt … I’m in Austin at @CXLdotcom’s #CXL10 to find a Director of Content and a Data Scientist for our marketing team. Please “at” me – at Austin, TX
Candace (Berman) Sheitelman retweeted
Very excited to be joining @edifycx, @EdifyCMO, and @CCW_Digital's Brooke Lynch as part of this webinar about why their CCaaS solution and Chrome OS is a match made in heaven! Interested in hearing more? Sign up below!!!
Save The Date: @edifycx is talking with @CCW_Digital analyst Brooke Lynch & the Chrome OS team from @Google on why one window on one screen is the new standard for #employeeexperience in the #contactcenter. Join us on 12/8: hubs.ly/H0-VZ3j0
Candace (Berman) Sheitelman retweeted
Save The Date: @edifycx is talking with @CCW_Digital analyst Brooke Lynch & the Chrome OS team from @Google on why one window on one screen is the new standard for #employeeexperience in the #contactcenter. Join us on 12/8: hubs.ly/H0-VZ3j0
Candace (Berman) Sheitelman retweeted
.@edifycx Huddle removes language barriers and lag times from Agent-Customer conversations with multilingual AI bit.ly/3bB1cFu