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Director AI Transformation @Cognigy

Aachen, Deutschland
Joined December 2015
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What’s in your agent’s j-space today?
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The most-starred project on GitHub isn’t a framework. It’s an autonomous agent. These agents now ship with sandboxes, scoped credentials, audit trails. Your contact center? Treats them like slightly odd humans. In that interaction, the caller is the governed party.
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trade your brainrot addiction to a claude code, codex, openclaw etc addiction and watch your life change
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gpt-oss is a big deal; it is a state-of-the-art open-weights reasoning model, with strong real-world performance comparable to o4-mini, that you can run locally on your own computer (or phone with the smaller size). We believe this is the best and most usable open model in the world. We're excited to make this model, the result of billions of dollars of research, available to the world to get AI into the hands of the most people possible. We believe far more good than bad will come from it; for example, gpt-oss-120b performs about as well as o3 on challenging health issues. We have worked hard to mitigate the most serious safety issues, especially around biosecurity. gpt-oss models perform comparably to our frontier models on internal safety benchmarks. We believe in individual empowerment. Although we believe most people will want to use a convenient service like ChatGPT, people should be able to directly control and modify their own AI when they need to, and the privacy benefits are obvious. As part of this, we are quite hopeful that this release will enable new kinds of research and the creation of new kinds of products. We expect a meaningful uptick in the rate of innovation in our field, and for many more people to do important work than were able to before. OpenAI’s mission is to ensure AGI that benefits all of humanity. To that end, we are excited for the world to be building on an open AI stack created in the United States, based on democratic values, available for free to all and for wide benefit.
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Grok what? Is there a sticker for it?
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twitter hype is out of control again. we are not gonna deploy AGI next month, nor have we built it. we have some very cool stuff for you but pls chill and cut your expectations 100x!
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Replying to @elonmusk
I see a glass of water! It's a good start. ♥️
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i always found fundraising announcements to be strange "hey everyone, excited to announce that we own less of our company than we did yesterday "
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(2/2) Alles pünktlich laut App, sogar noch als der Zug bereits 10 Minuten Verspätung hatte... Sitze dann mal wieder im Auto und hoffe meinen Flieger noch zu bekommen... #Bonvojage #DB (2/2)
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(1/2) Vielen Dank für nichts @DB_Bahn! Nachdem meine letzten beiden Versuche mit der #Bahn zu reisen bereits vor dem Aufbruch zum Bahnhof aufgrund von ausfallenden Zügen beendet wurden habt Ihr mich heute bei meiner Anreise zum Flughafen Frankfurt zur #Sbahn kommen lassen. (1/2)
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Xperience EMEA North: Peter Graf erklärt, wie Empathie, KI und Automatisierung zu top Erlebnissen für Kunden und Mitarbeiter gleichermaßen führen. Anschließend verrät Nadia Idris-Jozwiak warum Nachhaltigkeit, Vielfalt, Gleichberechtigung und Integration Teil der Genesys-DNA sind.
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No Frills, Pure Engagement Unlock new horizons with AI-powered digital engagement, routing, and outbound campaigns from CX Cloud–now available on Sales Cloud. Join @Genesys at #DF24 for a live demo that cuts through the clutter. #Genesys #Salesforce sprou.tt/1EpZFWV4QTm
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Britains second largest airline Virgin Atlantic soars with #GenesysCloud: ⚡ 220% more interactions handled ⏱️ 50% decrease in average handle time The Genesys difference takes flight! 🛫 gsys.cx/4dJA9WK
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Would you have expect these results when it comes to readiness for #AI in #CX?​ ​ This study by Genesys gives many valuable insights to help businesses better satisfy and delight consumers. See what Millennials and Gen X said: gsys.cx/4fgxtkz
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Very excited about the launch of @Genesys Cloud Agent Copilot!  It's powered by #AI and built to empower #contactcenter agents by enhancing productivity and improving customer interactions to deliver best in class customer experience! Learn more:gsys.cx/3Sr5tkn
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The AI landscape is CROWDED and many solutions seem like copy and paste replicas. Genesys AI is different as it allows companies to stand out, reduce risk, accelerate value and drive innovation in #CX and orchestrate customer experiences. The full guide: gsys.cx/4c6B2a6
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Exciting news! Virgin Atlantic has switched to #GenesysCloud and the results are impressive: 220% more interactions handled, a 50% decrease in average handle time, and more. Those results are only possible with the power of AI Powered CX Orchestration - Check out their story!
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i honestly don’t understand people who don’t drink coffee
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