Ex-journalist now operating in PR, Communications & Media Relations for Sabio Group. All views my own. [email protected]
Scotland, United Kingdom
Joined July 2016
- Tweets1.9K
- Following4.4K
- Followers805
- Likes1.4K
Joe O'Brien retweeted
Ellis AI Raises $10 Million to Automate Private Credit Operations bit.ly/4wyM3Mq
Joe O'Brien retweeted
NEW #WorldRecord! 🌊
Charlotte Harris & Jessica Oliver are now the fastest pair to row the mid-Pacific Ocean! 🏆
- 37 days at sea
- Battled storms & near collisions
- Raising £35k+ for Shelter
Congrats to these amazing women! 💪 Support them here: givestar.io/gs/0C93EVW
Joe O'Brien retweeted
We were delighted to host Gabriela Gibbs, our recent AI Project Intern and a 3rd Year Neuroscience student at Georgia Institute of Technology in the US during the summer.
Read Gabriela's journey at Sabio: sabiogroup.com/blog/neurosci…
#Internship #FutureOfCX #CustomerExperience #AI
Joe O'Brien retweeted
Exciting insights from Joe Quinlivan, Head of Customer Care at @goustocooking. Discover how Gousto uses #AI to optimise agent performance, create unique offerings, and remove friction from the #customerjourney.
📽 Watch now: youtu.be/zsAz_3JXQVg
#Disrupt2024 #Dare2Do
Joe O'Brien retweeted
Excited to share how Sabio & Genesys helped modernise Falck’s IT infrastructure! Seamless migration to #GenesysCloud ensured operational integrity and future growth.
👉Discover more in our latest case study! go.sabiogroup.com/case-study…
#CloudTransformation #CX
Joe O'Brien retweeted
.@espgrp partners with Sabio Group to transform #customerexperience using #GenesysCloud #CX.👏
Highlights:
3 major contracts won & supported
5% reduction in call abandonment
20% decrease in wait times
Read more: sabiogroup.com/news/esp-grou…
Joe O'Brien retweeted
Our #WorkforceManagement Community Day in Glasgow yesterday was a success! Thanks to our #WFM specialists for sharing insights on tackling common challenges and exploring innovative solutions.
📔 Maximise your WFM performance: go.sabiogroup.com/ebook-maxi…
#SabioCommunityDay
Joe O'Brien retweeted
Congratulations to our #WFM team, who’ve been officially accredited as 'Professional Members' of @ForumOnline! 🏆
Scott, Jim, and Paul have earned their certification for their specialised expertise in #WorkforceManagement and Engagement. Congrats to the trio! 👏
Joe O'Brien retweeted
#Technology News!
How Generative AI is changing customer service: Challenges and opportunities in employment and efficiency
Click here to read more -> bit.ly/3KlSfRx
-> @sabiogroup @PRJoeOB
-> #GenerativeAI #CustomerService #CustomerExperience #Event #London
Joe O'Brien retweeted
#Technology News!
How Generative AI is changing customer service: Challenges and opportunities in employment and efficiency
Click here to read more -> bit.ly/3KlSfRx
-> @sabiogroup @PRJoeOB
-> #GenerativeAI #CustomerService #CustomerExperience #Event #London
Joe O'Brien retweeted
Good morning and welcome to Day 1 of #AvayaENGAGE. What a way to kick off the event! It's going to be an exciting couple of days. #ExperiencesThatMatter
Joe O'Brien retweeted
Shoutout to our Sabio team in Glasgow dedicating their time to volunteer at Childrens Hospices Across Scotland (#CHAS)!
They helped maintain the hospice's garden, where families find solace and create precious memories together.
#SabioVolunteerDay #LifeatSabio @supportCHAS
Joe O'Brien retweeted
Last week some of our colleagues volunteered at @MustardTreeMCR, a charity combating poverty, inequality and homelessness.
The team assisted with the English conversation & ESOL classes and the facility’s Food Club.🙌
#SabioVolunteerDay #LifeatSabio #Volunteering #Dare2Do
Joe O'Brien retweeted
Portrait (aka Steve Jobs) spotted at #Disrupt2024 this morning, as @sabiogroup's CIO, @stuart_dorman took the stage!
No Disrupt experience is complete without our CIO @stuart_dorman welcoming the stage 👏🏻👏🏻 #Disrupt2024 #SabioEvents
Joe O'Brien retweeted
The reality of delivering exceptional CX against today's modern social, economic and business challenges.
@sweatybetty, @transcom, #Awaze #Disrupt2024 #SabioEvents
Joe O'Brien retweeted
Things are hotting up here at @ecccsa_awards as we prepare to find out who the evenings' first winner is... #CustomerSatisfaction #CustomerService #ecccsa
Joe O'Brien retweeted
📽 Today we're behind the scenes at the London Stock Exchange filming "Future of CX: Harnessing technology to drive productive conversations" with @EngageCustomer and @Genesys. Stay tuned!
#BTS #CX #AI #Technology
