At Pink Guava Consulting and Training, we work as an enabler in transforming customer experience through creative and pragmatic approach for customer success
Gurgaon, India
Joined November 2017
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PinkGuavaConsulting retweeted
Dr. Amrinder Kaur is the Co-Founder of
@PinkGConsulting
The branding of the firm has metaphorically been inspired by the humble fruit, Pink Guava, which is known for its extraordinary richness and origin in specific regions.
PinkGuavaConsulting retweeted
Selling to customers with whom you already have a relationship is often a more effective way of growing revenue because companies don’t need to attract, educate, and convert new ones #Customerretention #CX
PinkGuavaConsulting retweeted
“If people believe they share values with a company, they will stay loyal to the brand.” – Howard Schultz
PinkGuavaConsulting retweeted
To improve Customer Experience significantly, your customer journey must be well understood by the entire organization. If this isn’t happening already, then you’re missing out on opportunities you can leverage on to increase loyalty and profit.
PinkGuavaConsulting retweeted
Your customers are the reason your business exists; that’s obvious. Yet many companies get so caught up in product segmentation that they forget their core focus: the buyers. #CustomerCentricity
PinkGuavaConsulting retweeted
Now more than ever, Companies should create the internal capabilities to consistently deliver great customer experience. #CustomerExperienceConsultancy #CustomerCentricity
PinkGuavaConsulting retweeted
CX Journey™ Musings: Are We Dumbing Down the Customer Experience? buff.ly/2sCAx3X #custexp #cx #cem #cxdesign
PinkGuavaConsulting retweeted
Olivier Mourrieras: #CX is not just about front line it’s about building a framework. Learning is about who are your #customers do you understand them, it’s about connectivity. How do we design new creativities
- Brilliant #masterclass #londoncs
PinkGuavaConsulting retweeted
Great insight from Mark Harrison @Shell fueling the customer experience "culture is one of the hardest pieces to crack" "churn rates dropped because people were motivated" we increased employee engagement to 90%...wow! #londoncs #employeeexperience #EmployeeEngagment #Wellbeing
PinkGuavaConsulting retweeted
19 Signs Customers Are Just Not That Into You bit.ly/2Hb5B1i #customers #custexp #marketing #loyalty
PinkGuavaConsulting retweeted
#CX: The sooner you understand what success means to your customer the better.l #csjoburg #cew2018 Let them show you how bit.ly/2EfKJba
PinkGuavaConsulting retweeted
Customer experience is for everyone. Organizations need to provide customers with the experience they deserve and not the experience they desire.
@Oracle_Africa is at the forefront of this innovation. Join the CX movement.
bit.ly/2zqKAMA
PinkGuavaConsulting retweeted
Customer Experience Management is delivering the product/services to the customer at the right time and through the right channel .It simply doesn't matter to a customer nor do they care - how different functions are aligned or how functions are accountable to their business
PinkGuavaConsulting retweeted
How Disneyland's CX strategy creates memories to replace the rotten reality buff.ly/2AJqzBg #CX #custexp
