@ServiceNowNews
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The world works with @ServiceNow. Follow us here for what's new and noteworthy. Please send media requests to [email protected].
Santa Clara, CA
Joined November 2021
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ServiceNow News retweeted
@thrivenextgenit cut the wait for an engineer from six minutes to under 60 seconds with ServiceNow AI.
As the managed services provider grew to support thousands of small and mid-sized businesses, handoffs between teams slowed every case. Now AI routes each ticket and writes the case summary, so engineers start at the fix.
The results:
🎯 73% of issues solved on first contact
⏱️ 14,500+ engineer hours returned to customer-facing work
⭐ 99.2% customer satisfaction
Read more: bit.ly/4BpinEA
RT @ServiceNow: NVIDIA and ServiceNow are taking AI agent governance below the software layer.
At @nvidia GTC,we’re showing how policy se…
ServiceNow News retweeted
We've been named a Leader and a Customer Favorite in the @Forrester Wave™: Configure, Price, Quote Solutions, Q4 2026, in our first placement in a Forrester CPQ evaluation.
Forrester gave ServiceNow the highest possible scores in the vision, innovation, and roadmap criteria. Being named a Customer Favorite comes from outstanding customer feedback, which is the recognition that matters most to us.
Read the full story: servicenow.com/workflow/news…
ServiceNow News retweeted
@IDC MarketScape just named ServiceNow a Leader in the 2026 MarketScape for Worldwide AI-Enabled IT Service Management Software.
We believe that's because our customers are moving IT from reactive ticket-chasing toward proactive, AI-assisted operations and autonomous resolution. Insight first, then automation, then autonomy customers can govern and trust.
Over 85% of the Fortune 500 runs ServiceNow ITSM, with every incident, request, and change living on one platform and one data model, so AI has the context to act, within the guardrails IT sets.
Fewer repetitive fires. More room for the judgment calls only people can make.
Read the assessment: bit.ly/4k6ZzU6
ServiceNow News retweeted
Watching an AI agent’s every move isn’t a strategy. Enforcing its scope before it acts is. That’s what AI Passport is built for.
With a signed credential issued by Super Intelligence Control Tower, every AI agent—yours or a third party’s—verifies what your policies say it can and can’t do at each point in a multi-agent workflow. An agent that stays in scope works freely. One that drifts gets redirected, restricted, or reconnected with the right context, while Super Intelligence Control Tower keeps the record of who authorized what.
That’s how enterprises can scale agentic AI without losing control. @Nvidia is a design and launch partner, building a production-ready enforcement implementation using the NVIDIA Open Agent Safety Platform.
Read more: newsroom.servicenow.com/pres…
For the seventh consecutive year, ServiceNow has been named one of @FortuneMagazine's Best Workplaces in Technology, ranking #10 on this year's list.
Every day, our people help some of the world's leading organizations put AI to work, solving complex challenges at global scale.
We're proud to be recognized as a workplace where innovation, growth, wellbeing, and belonging go hand in hand.
We're honored to be named a Leader in two 2026 @Gartner_inc® Magic Quadrant™ reports: Business Orchestration and Automation Technologies for the second year in a row, and AI-Augmented Low-Code Application Platforms for the seventh.
Our 9,000+ customers run over 100 billion workflows a year with us. What we hear from them is that AI scales when workflow orchestration and agent governance come together. That’s why we built ServiceNow® AI Control Tower and are #1 in the Agent Governance and Runtime Control Use Case in Gartner Critical Capabilities for Business Orchestration and Automation Technologies report.
Learn more: bit.ly/4hDWd9G
The City of Raleigh became the first municipal government to put ServiceNow's IT Service Desk AI Specialist into production, helping an IT help desk of four people support 4,400 city employees.
Learn more: bit.ly/4dWzYJM
@RaleighGov
ServiceNow News retweeted
@Bundesliga_DE now resolves 89% of fan inquiries at first contact.
By bringing seven digital fan channels altogether on ServiceNow CRM, teams have a single view of fan interactions and can deliver faster, more consistent support at scale.
Learn how they're transforming the fan experience: newsroom.servicenow.com/pres…
ServiceNow News retweeted
I appreciated the great conversation I had with @iamVictorDey from @FastCompany about Flow by @ServiceNow.
We discussed our approach to building it like a startup, and the lessons it reinforced about where enterprise software is headed.
Thank you, Victor, for the thoughtful write-up: fastcompany.com/91615966/ser…
ServiceNow News retweeted
Thank you to Lynn Greiner for covering the launch of Flow by @ServiceNow in @CIOOnline.
With Flow, we’re making support easier and faster, bringing AI directly into the tools people use every day and helping them get work done without the traditional service desk friction.
cio.com/article/4229569/serv…
Introducing Flow by @ServiceNow, a conversational AI service desk that can be up and running in a day.
Employees ask for help in @SlackHQ, @MicrosoftTeams, or email, and Flow answers right there. When a request is resolved, teams can automate that workflow with a single click.
Ready. Set. Flow! Read more: bit.ly/4zb7ZhR
Today, cyberattacks move at machine speed. Autonomous security isn’t a nice-to-have. It's your critical line of defense.
Can your security team keep up with machine-driven AI attacks? @azavery @ServiceNow #FCImpactCouncil f-st.co/zIrgmOK
We are proud to support the @NVIDIA Agent Safety Platform.
NVIDIA Open Agent Safety Platform adds a dedicated safety enforcement layer that establishes enforceable boundaries and enables governance across agent software, hardware, compute, and robotics in the physical world.
Today, with over 100 industry partners, we introduced the NVIDIA Open Agent Safety Platform, bringing together OpenShell and Sentry.
Artificial intelligence is extraordinary technology that will advance discovery, productivity, security, health, and prosperity for generations to come.
But its full promise can only be realized when people have confidence that AI is being built to be safe and deployed with wisdom and responsibility.
This is bigger than a single product. It's the beginning of an open ecosystem to build the trust layer for safe agent systems.
Together, we are building the foundation of the AI economy.
Trust and innovation are not in conflict. Safety is how trust is earned. We must build not only the most capable AI, but the most trusted AI, so that this extraordinary technology can realize its enormous promise for the world. nvda.ws/4hcoq7m
The proof is in the pudding.
Fortune’s AIQ 75 is built on hundreds of data points measuring how the nation’s largest companies are actually putting AI to work.
Our SVP of Global Operations & Transformation, Holly Briedis, goes beyond the data points, living in and witnessing these patterns and rankings unfold in real time.
The harsh truth: specific industries are pulling ahead, and vast resources do not translate to ROI with AI. You need specific ingredients and a winning strategy.
Join Holly at AIQ Summit 2026 October 1 to uncover the insights behind Fortune's AIQ 75 and the ingredients you need to win with enterprise AI: bit.ly/4yKP5ho
#FortuneAIQSummit
Enterprise AI used to take months. INRY went live in six weeks.
One AI front door. No tool switching. Jira requests? 60% faster.
They didn’t sell it to clients first. They ran it themselves. Now INRY is taking what worked internally and putting it to work for customers.
Learn more: bit.ly/4rnKfEx
What does it actually take to lead, not just stay afloat, with enterprise AI?
Some organizations are moving faster than others, but most AI initiatives stall.
Paul Fipps, our President of Global Customer Operations, sees this pattern play out across the world's largest enterprises, and he's identified exactly what separates companies that break through from the ones that get stuck in pilot mode.
Discover Paul’s insights at @FortuneMagazine AIQ Summit in NYC on October 1. conferences.fortune.com/even…
#FortuneAIQSummit
ServiceNow swept four categories on @G2dotcom's Fall 2026 Grid Reports—ITSM, AIOps, ITAM, and SPM. These are the IT solutions enterprise teams depend on most. That recognition comes directly from verified customers, driving incidents, outages, asset waste, vulnerabilities, and misaligned investments toward zero.
See how our customers are making zero the new IT scorecard: bit.ly/4i7khSZ
100,000+ IT cases a month. 90 countries. About a quarter less manual support work.
That's what Tech Mahindra already runs on the ServiceNow AI Platform—inside its own operations, before bringing it to customers. It's the proof point behind an expanded, multi-year partnership built to help enterprises move past AI pilots and into production at scale.
Now that same "Client Zero" model comes to manufacturing, telecom, banking, media, and tech companies working with Tech Mahindra. bit.ly/4gqB1SO
Three years running, Gartner® named ServiceNow a Leader in the 2026 Magic Quadrant™ for AI Applications in ITSM.
20+ years of helping our customers build IT workflows show that the road to autonomy can't be paved with bolted-on features. It only happens when a platform is built from the ground up with native AI orchestrating workflows end-to-end on reliable data, within the guardrails people control.
Read the report: bit.ly/4xjrZy7
