♂️ (He/Him) Community Manager for @TheSimsMobile at @EA You'll often find me stargazing while listening to Jazz. Follow for #TheSimsMobile updates and more!
Briney Heights
Joined October 2022
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Sul Sul,
If you have been moved to the Ghost Server & you did not use cheats/modded version of the game, please fill out this form. We will be looking at this on a case-by-case basis.
forms.gle/2Z5R2RHuAksdMKKV7
#TheSimsMobile
SimGuru Pedro retweeted
🛠️ We're finalizing an update to address this week's 90 Sunset Jetty item and progression issues. We expect the update to release early next week along with additional information on what to expect from the patch.
Thank you for your patience.
#TheSimsMobile
Hi players,
The team has been informed about the 90 Sunset Jetty Lot missing houses and items, and also the game crashing on start up.
Please reach out to EA Help via the in-game option and if not then via the website: help.ea.com/en/help-top-issu…
#TheSimsMobile
SimGuru Pedro retweeted
📣Sul Sul!
The latest update has started rolling out to Android users and should be available on iOS soon as well.
#TheSimsMobile
Sul Sul,
Players who filled out the Ghost Server form and did not cheat should now be moved to the regular server.
Players who have not received the Cafe Compensation, please reach out to @EAHelp and they will help you get it.
#TheSimsMobile
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Sul Sul TSM Community!
We are actively discussing with the team the concerns that you have raised.
While the SimGurus might not be able to individually respond to every message or post, please be assured that we are listening.
#TheSimsMobile
In case you are facing any additional issues please reach out to @EAHelp or use the EA Answers HQ forums.
An update addressed to fix the white t-shirts and the Country Classic Staircase is rolling out on Android and iOS.
You should be seeing the update within the next few hours.
#TheSimsMobile
Hi, folks a quick update-
The topless male CAS isn't visible to players at the moment. We'll be releasing a hotfix in the coming days to resolve this.
Also, the Gnome Love Lost story will be coming in a future update.
#TheSimsMobile
I am also reading player feedback and complaints and passing them on to the team. I'll share updates regarding those when I have more info to share.
#TheSimsMobile
To the players who filled out the 2nd form, a compensation of 400 SimCash has been added to your accounts.
If you have not received compensation for the Parkside Cafe items yet, please fill out this form. This will help us ensure that everyone who hasn't yet gotten it yet can get it.
forms.gle/Mi7Ng9E2qzPrQTcn6
#TheSimsMobile
SimGuru Pedro retweeted
For assistance with any live issues, please do reach out to @EAHelp or visit help.ea.com. Thanks for your support! 2/2
SimGuru Pedro retweeted
Sul Sul! @SimGuruPedro & I would be intermittently available for the next few days due to some personal reasons. Please expect delayed responses and be assured that we'll read every post. Please use #TheSimsMobile or #TheSimsFreePlay when posting for easier access. 1/2
A warm welcome to @SimGuruAmelia to the Twitter #SimsFreePlay family!
Sul Sul! We're excited to introduce @SimGuruAmelia to y'all! You might remember seeing her in our Sims TV Superyachts episode📺
@SimGuruAmelia is a Software Engineer and has been with us for more than 3 years now. Please welcome and follow her for insights and more TSFP stuff💚
An update about the compensation
The team is aware that there are players who have not received the compensation & are working on granting it to them. I'll share an update once this wave is done as well.
#TheSimsMobile