I'm very sorry about that, we're available from 8am and do our best to get through any requests as quickly as possible, as well as follow up on queries sent to other teams. If you're still waiting on an update, please DM your order information, I can take a look into this for you

Hi there, I'm sorry to hear this. If you'd like to email us at [email protected] with your order info, we'd be happy to help.

Hi Julie, I'm so sorry to hear this. Please send us a DM with your order info or email us on [email protected] and we'd be happy to take a look into this for you.

We sincerely apologise. Our team is looking into this for you.

Hi Chris, I am ever so sorry to hear this has been your experience. Please reach out to us at [email protected] so we can look into this for you.

I am ever so sorry to hear this. Kindly reach out to our customer services so we can look into this for you.

I am ever so sorry to hear this. If you can confirm your ticket number and I can chase this for you.

Hi Leigh, we have responded to your DM.

We’re sorry for any concern caused. After the item was returned and inspected, there was no evidence of bed bugs. A refund has been issued and the customer has been informed of the result. No further action will be taken.

We are so sorry to hear this. Please contact Very directly to request a return.

We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.

We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.

We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.

We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.

We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.

I am sorry to hear this. Please note as you bought through Very you will need to contact them directly in regards to the return.

We’re sorry for any concern caused. After the item was returned and inspected, there was no evidence of bed bugs. A refund has been issued and the customer has been informed of the result. No further action will be taken.

We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.

I am truly sorry to hear this. Please confirm your ticket number so I can personally chase this for you.

Sorry to hear this. Just a reminder that posting about issues publicly can attract scammers. Please stay vigilant and only speak directly with John Lewis about your order. 💙