We are currently experiencing an incident on our core network that is impacting services. Our engineers are aware of the issue and actively working to resolve it. For updates, follow the link: servicealerts.zen.co.uk/acti…

Some of our customers may be experiencing downtime. We are actively working to resolve this and services are recovering. For updates and locations impacted please check out our service alerts servicealerts.zen.co.uk/acti…

We're aware of an issue with one of our partners that means a small number of customers cannot connect to the internet. Our engineers are working with our suppliers to resolve this as soon as we can. You can follow updates here: servicealerts.zen.co.uk/acti…

We're aware of an issue that is affecting some core services including cPanel, Hosting Services, DNS and Ethernet. Our teams are actively investigating and we are sorry for any challenges this is causing our customers. For updates 👇servicealerts.zen.co.uk/acti…

While we would prefer for it not to have happened, we are pleased to say the problem is now fixed. It was caused by an incorrect setting on a piece of our network equipment. We are investigating further to prevent future occurrences. We are sorry for any inconvenience caused.

Some of our customers may be experiencing an outage. Our teams are beavering away to get this resolved asap. We will keep our service alert (link below) updated. We take this very seriously and are really sorry for any inconvenience caused. servicealerts.zen.co.uk/acti…

We are closed Easter Sunday, but some teams are available over the long weekend: 👉 Live chat and technical support Friday (29th), Saturday (30th) and Monday (1st), 9am to 5pm. 👉 Order management Friday and Saturday, 9am - 5pm. For more: zen.co.uk/contact-us

Hi Matt! We do offer a refer-a-friend scheme where you'll both receive a voucher via email once the service is live: zen.co.uk/refer-a-friend We have a video guide here on how to set-up your referral link if needed: youtube.com/watch?v=lxoFyHT0… Hope this helps! 😊

Looking for help setting up your broadband connection? Troubleshooting tips? Outage and maintenance updates? For all this and much more, check out our help and support page 👇 zen.co.uk/help-support #Zen #Help #Support #Advice #Tips #Broadband #Email #Internet

Looking for help setting up your broadband connection? Troubleshooting tips? Outage and maintenance updates? For all this and much more, check out our help and support page 👇 zen.co.uk/help-support #Zen #Help #Support #Advice #Tips #Broadband #Email #Internet