Our team is on hand Mon-Fri 8am-8pm and Sat-Sun 9am-5pm. Outside these times please check our service alert page for updates: https://xitter.cf/t.co/pks2K27Pxg
Rochdale, England
Joined October 2017
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Hi Shirley, I'm sorry to hear that you're experiencing a problem with your webmail, I understand how that can be frustrating, feel free to drop us a DM & one of our team will be more than happy to help. - Zara
Hi I'm sorry to hear that you're unable to access the internet connection, I understand how this can be frustrating, so we can help take a closer look at this, feel free to drop us a DM & one of our team will be more than happy to help. - Zara
Thank you for providing your case number, so we can take a closer look at this for you, feel free to drop us a DM & one of our team will be more than happy to help. - Zara
Hi
So i can investigate for you, please can i take the below
1: Zen username or Account number
2: Full address
3: Email Address
Hi I do apologise to hear this, so I can take a closer look into this for you, feel free to drop us a DM so we can take a closer look. - Zara
I'm glad to hear all is sorted, Richard do let us know if they'd be anything else, I can help you with. - Zara
Hello David, I do apologise for this, so I can take a closer look into this for you, feel free to provide us with your account number, order ID or username. - Zara
Hi Richard, if you're in need of some assistance, feel free to drop us a DM & one of our team will be more than happy to help. - Zara
Hi Aiden, I'm sorry to hear that you're experiencing a problem with your connection isn't working, I understand how this can be frustrating, if you still need a hand feel free to drop us a DM & one of our team will be more than happpy to help. - Zara
Hi Richard, I'm sorry to hear that you're experiencing a problem with your connection I understand how this can be frustrating, to help take a closer look into this for you, feel free to drop us a DM & one of our team will be more than happy to help. - Zara
Hello Tony, I'm sorry to hear that you're unable to access the internet, I understand how that can be frustrating, to help take a closer look into this feel free to drop us a DM & one of our team will be more than happy to help. - Zara
Hello Andre, yes, they're open weekdays from 9 am - 5pm, we do apologize for the portal not working this is something I've fed back to be fixed!
Hello Simon, thank you for your post. Currently, at this time there are no plans to switch over to IPoE. If we are deciding to switch over to this in the future this update would be posted on our website. Thank you - NF
Hi Tim, I'm sorry to hear that you're experiencing a problem with your connection, feel free to drop us a DM if you're in need if some assistance :) - Zara
We're sorry to hear about the outage, if there is anything we can do to assist please don't hesitate to reach out bit.ly/4aQjIH6
Hello Yous, it would be best to discuss this with our dedicated Sales team so they can advise further on timeframes for installation/activation, bit.ly/4aQjIH6
Hello Bazz, you can use your own router as long as it is compatible, here is a general guide for the settings needed: bit.ly/40OJIQk
Hi, Sorry to hear you are having issues with outages on your service. Please can you send us a direct message so that I can look into this for you? - Amy
Hello, i am sorry that you have had to wait this long to speak to an advisor over the phone. I understand how frustrating this is. For us to assist are you able to either DM us directly or speak to us using our live chat option please? (zen.co.uk/) Thank you - NF
