Proving #Product beats everything
Santa Monica, CA
Joined April 2009
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Cameron Weeks retweeted
Thrilled to have Candace Sheitelman, CMO at @edifycx as a speaker at the Future of Work Expo, part of ITEXPO - Presented by TMC #TECHSUPERSHOW Feb 14-17, 2023 in Fort Lauderdale, FL!
Cameron Weeks retweeted
Introducing the new ChromeOS Desk connector for contact centers, including the single-window Edify CX contact center platform. This innovation debuts “the desk,” an organizer that puts everything agents need in front of them with a single click.
hubs.ly/Q01qj5bN0
Cameron Weeks retweeted
Do the math: "The company now handles 80% of its inbound customer conversations using Edify Workflows rather than a human agent." We think a no-code #contactcenter is for everyone. What do you think?
hubs.ly/Q019PbF40
Cameron Weeks retweeted
Watch out 2022! Proud to be on @BuiltInLA’s 22 Startups to Watch list. 🙌 #stwbuiltin hubs.ly/Q013rXSQ0
hubs.ly/Q013rXSQ0
Cameron Weeks retweeted
Very excited to be joining @edifycx, @EdifyCMO, and @CCW_Digital's Brooke Lynch as part of this webinar about why their CCaaS solution and Chrome OS is a match made in heaven! Interested in hearing more? Sign up below!!!
Save The Date: @edifycx is talking with @CCW_Digital analyst Brooke Lynch & the Chrome OS team from @Google on why one window on one screen is the new standard for #employeeexperience in the #contactcenter. Join us on 12/8: hubs.ly/H0-VZ3j0
Cameron Weeks retweeted
Lots of conversations this morning about Talkdesk. As usual, a preposterous but technically true claim. They are late to the UCaaS + CCaaS party, and making a deceptive claim to sound like they are first.
Cameron Weeks retweeted
The new Chrome Enterprise Recommended for CCaaS program: Paper here bit.ly/2ZD8DsU
@webex @edifycx @8x8 @vonage @ringcentral @Genesys @Five9
Cameron Weeks retweeted
#EC21 News!
@Google Puts @googlechrome OS to Work in #ContactCenters. Adds a host of #CCaaS providers, including relative newcomer @EdifyCX, to its Chrome Enterprise Recommended partner program. @EdifyCMO buff.ly/2XYyn2y
Cameron Weeks retweeted
Last week, @DaveMichels described how @Forever21 transformed its #contactcenter #tech w/ @edifycx, reimagining #CX. He concluded, “It doesn’t make sense to upgrade to the state of the art in order to process interactions the same way as before.” @nojitter hubs.ly/H0WJQvg0
Cameron Weeks retweeted
Today we honor those who made the ultimate sacrifice. Let us pay homage to our heroes that didn't come home. Land of the free, because of the brave. 🇺🇲 #rememberthefallen #memorialday
Cameron Weeks retweeted
Every Contact Center Pricing Model Stinks. Except One. buff.ly/32RDznw Said Michels
Cameron Weeks retweeted
@DaveMichels via @nojitter: “Usage-based pricing models are poised to be the next big change in communications.” @edifycx is already there. At $7/day, you can’t afford NOT to. nojitter.com/unified-communi… #contactcenter #customerexperience #ucaas #ccaas
Cameron Weeks retweeted
CX should drive #technology, but for the last 20 years, no one’s been driving! @cameronweeks and @dgingiss chatted about solving the tech problem that’s been holding #custserv back for far too long.
Watch it: hubs.ly/H0JGhct0
Read It: hubs.ly/H0JGhcv0
Cameron Weeks retweeted
This week's Clubhouse is on #CCaaS! Topics to include #VoC, #GigAgents and #WhatsaPurePlay bit.ly/3rY65yg @VasiliTriant @cameronweeks @KannanCharanya @laurent08 @GenefaMurphy @JohnnyZT @NidalAbouLtaif @cwalker123 @mslizpedro
Cameron Weeks retweeted
Maybe just this once, just for this Festivus 2020, we take pass on the “Airing of Grievances”..
Cameron Weeks retweeted
Today's @nytimes On Tech Newsletter explores why most employees hate the software they use at work. @ShiraOvide, @cameronweeks and @edifycx agree, but it doesn't have to be that way. Time to change, especially when those employees talk to customers. Solid #EX = solid #CX =💰.
Cameron Weeks retweeted
@edifycx Huddle to Offer Dynamic Scripting Within Its Workflows Tool blog.edify.cx/edify-huddle-t… I personally like the whole concept of dynamic scripting as long as best practices is served as a side dish. #CCaaS #CustServ
Cameron Weeks retweeted
Panel series: Qs on how acceleration of #automation adoption will impact #ContactCenter agent #training & #development; #AI support tools that add value. Insights fr @asapp @Verint @JenniferLSnell @Calabrio @edifycx @cameronweeks & Tim Montgomery ow.ly/nhgi30r30nl