Your next customer may not be human.

Joined June 2023
“What’s working on our team is cold calling. Human beings picking up the phone and having a real conversation.” – @KillCreek
1
29
Hard Skill Exchange retweeted
"You can’t exclusively rely on pre-existing knowledge to discover new knowledge." – @m2jr
1
1
37
Hard Skill Exchange retweeted
“The future of work? We all get a promotion.” “There will be pecific tools... Being an admin on a particular tool, knowing exactly where to point and click , and much more focus on: What do I need to get done here?” @martykihn
1
1
20
Hard Skill Exchange retweeted
Who owns the enterprise AI harness? Martin Kihn (@martykihn), SVP of Product Strategy, Marketing Cloud at Salesforce, on how enterprises structure ownership across the CIO, AI center of excellence, and business functions ↓
2
1
52
Hard Skill Exchange retweeted
Mike Maples, Jr (@m2jr) on the new durability test for AI-era alpha/IP ↓
1
1
32,767
Hard Skill Exchange retweeted
“Our pricing is keeping us from growing.” @medinism (Founder & CEO @paid_ai) on the pricing ceiling incumbents hit at scale ↓
1
1
4
51
Hard Skill Exchange retweeted
James Currier (@jamescurrier) at @NFX on the "network model" behind today’s AI chaos: “The chaos that we’re in is actually something I think we should all be deliciously eating up.” “The network effects will tell you that each of the nodes is going to end up doing what is mathematically in its own interest.” “It’s wonderfully simple once you understand what everybody’s mathematical needs are, where they’re sitting, what their position is, and where they have to react.” “For every new thing, we have to create a new word. What we are calling a ‘harness’ these days is really just that second layer of the stack. We called it the OS layer or the API layer.”
1
1
2
16,189
Hard Skill Exchange retweeted
“Traditional CRM just doesn't have unstructured data. It was never designed for it.” @ishanmkh (Co-Founder & CEO at @rox_ai) on the context layer CRM was never built to capture ↓
1
1
1
43
Hard Skill Exchange retweeted
Who owns the harness(es) within an organization? @martykihn, SVP Strategy at @salesforce, on the emerging build-vs.-buy spectrum for enterprise AI harnesses ↓
1
2
38
Hard Skill Exchange retweeted
"If an agent is falling short, you decommission it. You effectively fire the agent." @martykihn (SVP Strategy, Marketing Cloud, @salesforce) on what an enterprise AI harness actually does ↓
2
2
60
Hard Skill Exchange retweeted
Our Co-Founder & CTO @briandialpad joins a CXO roundtable, "The Forward-Deployed Divide," at the @hardskillx Agentic Harness Summit. 📅 Sept 10, 10–11 AM PT. Free & virtual. 🔗 hardskill.exchange/summit/ag… #dialpad #AI #agentic
1
2
4
214
"Companies hit a billion-dollar valuation after eight months since inception now. It's not really inspiring." @amosbarjoseph, CEO & Co-Founder at Swan AI, on why $10 million per employee should replace valuation as the metric that matters ↓
1
2
38
Hard Skill Exchange retweeted
Replying to @briansolis
@briansolis on the rise of machine-native markets: "You are the architects of this intelligent web. Design with not just functionality and not just the desirable transactions and conversions, but design with purpose, design with meaning, and design with some love, because agents need love, too."
1
4
3
395
Hard Skill Exchange retweeted
Every customer interaction creates intelligence. Most companies throw it away. Only 2-5% ever gets reviewed. Tomorrow at 9am PT, join our co-founder @briandialpad on @hardskillx on how to turn conversations into revenue with AI: hardskill.exchange/ai-practi…. #dialpad
1
1
1
232
Hard Skill Exchange retweeted
“Let AI do what it does well. You don’t have to define an ICP across a hundred dimensions anymore.” – @markroberge
1
1
74
Hard Skill Exchange retweeted
AI tax n. The work you have to do to make AI-generated content relevant to you. @briansolis: “If you’ve ever written an article, a post, or even a comment using AI, you’re imposing an AI tax on the people you’re hoping to reach.” “We’re designing with the output in mind, not the outcome.”
1
2
78
Hard Skill Exchange retweeted
Most AI projects create activity. The best ones create learning. Join Dialpad CTO Brian Peterson at the HSE AI Summit on June 24. 🔗 hardskill.exchange/summit/ag… #AINativeGTM #AIArchitecture @hardskillx
1
3
119